Passenger drop-off and loading zones shall comply with Section 11B-503....
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11B-503.1 General
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§382.41 What flight-related information must carriers provide to qualified individuals with a disability?
As a carrier, you must provide the following information, on request, to qualified individuals with a disability or persons making inquiries on their behalf concerning the accessibility...
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§382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
[See subsections ...]
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SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND ATLANTIS EVENTS, INC. UNDER THE AMERICANS WITH DISABILITIES ACT
UNDER THE AMERICANS WITH DISABILITIES ACT...
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Advance Notice for Optional Services and Equipment
Medical oxygen for use on board the aircraft; Carriage of an incubator; Hook-up for a respirator to the aircraft’s electrical power supply; and Accommodation for a passenger...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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What are disabilities?
The word “disability” means different things to different people – and sometimes people don’t identify as having a disability at all. Rooted in Rights explains....
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§382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010; Doc. No. FAA-2014-0554, 81 FR 33120, May 24, 2016]
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382.123 What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
A passenger who takes advantage of the offer to preboard can stow his or her wheelchair in the aircraft’s priority stowage area, with priority over other passengers’ items brought onto the...
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25. Need for Return Trip Assistance
A passenger with a disability may need assistance for a return trip when he or she did not need that assistance on the initial trip....
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Congressional Hearings
The remaining witnesses were all from the disability community— persons and parents of persons with disabilities, and people who worked with disabled persons in such settings as independent...
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Looking to the Twenty-First Century
It is only natural that we are now in the forefront of efforts to ensure equal opportunity for persons with disabilities, as exemplified in the Americans with Disabilities Act....
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§382.117(f)
(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect...
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Can an operator require a person to transfer from a wheelchair to a vehicle seat?
No. Section 37.165(e) of the DOT ADA regulations allows persons who use wheelchairs to transfer to a vehicle seat, if one is available. Such a move is the rider’s decision and...
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Can an operator require a person to transfer from a wheelchair to a vehicle seat?
No. Section 37.165(e) of the DOT ADA regulations allows persons who use wheelchairs to transfer to a vehicle seat, if one is available. Such a move is the rider’s decision and the...
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Service Animals
your seat assignment, you should be aware that, depending on whether the carrier provides advance seat assignments and the type of seating method it uses, it may have a policy requiring passengers...
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TTY Use
The individuals and disability organizations that commented on this issue mostly supported all of our proposals....
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]
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382.129 What other requirements apply when passengers’ wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
382.129 What other requirements apply when passengers’ wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?...
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Width: ADA Standard Section 503.3.1
Section 503.3.1 covers the current ADA Standards for the required width of access aisles at passenger loading zones.
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Length: ADA Standard Section 503.3.2
Section 503.3.2 covers the current ADA Standards for the required length of access aisles at passenger loading zones.
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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Passengers with Disabilities: A Summary of DOT Rule Title 14 CFR Part 382
Passengers with Disabilities The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. ...
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§382.81 For which passengers must carriers make seating accommodations?
As a carrier, you must provide the following seating accommodations to the following passengers on request, if the passenger self-identifies to you as having a disability specified in this...