(i) Guidance concerning the carriage of service animals generally is found in the preamble of this rule. Guidance on the steps necessary to legally transport service animals on...
Search Results "Passenger with a Disability"
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§382.117(i)
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§382.119 What information must carriers give individuals with vision or hearing impairment on aircraft?
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Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
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Familiarize Yourself with the Law
Some passengers with disabilities bring a copy of the regulations with them when they access air transportation in order to have the primary resource close at hand....
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Individual Safety Briefings
Individual Safety Briefings You may receive an individual safety briefing under certain circumstances. If so, you should be provided an accessible safety briefing and it must be...
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Limitations on Accommodations
Limitations on Accommodations Carrier personnel are expressly prohibited from performing certain tasks. For example, carrier personnel cannot physically hand-carry you on or off...
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Pre-boarding as an Option
In this situation, as a passenger with a disability, you may choose to pre-board before all other passengers....
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Safety Always Considered
Safety Always Considered You should keep in mind that carriers are obligated to take the safety of all passengers into consideration when making decisions about accommodations for passengers...
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Seating Assignments
Seating Assignments When requesting a particular seat assignment, it is useful to be as specific as possible about the type of seat that will meet your needs as a passenger with a disability...
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Service Animals
your seat assignment, you should be aware that, depending on whether the carrier provides advance seat assignments and the type of seating method it uses, it may have a policy requiring passengers...
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Resources for Air Travelers with Disabilities
The following publications are useful for air travelers with disabilities: Plane Talk – Passengers with Disabilities, Fly Rights, and New Horizons: Information for the Air Traveler with...
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§382.121 What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
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Refusal of Transportation
Carriers cannot refuse transportation to a qualified individual with a disability solely because the person’s disability results in appearance or involuntary behavior that may offend, annoy...
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§382.123 What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67924, Nov. 12, 2013]
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§382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
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§382.127 What procedures apply to stowage of battery-powered mobility aids?
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§382.129 What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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§382.133 What are the requirements concerning the evaluation and use of passenger-supplied electronic devices that assist passengers with respiration in the cabin during flight?
[Doc. No. FAA-2014-0554, 81 FR 33120, May 24, 2016]
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Service Animals
Regardless of your carrier’s policies with respect to pets, carriers are required by law to permit passengers with a disability to be accompanied by service animals in the cabin....
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Seating Accommodations
Under certain circumstances, if a passenger self-identifies as a passenger with a disability, carriers must provide seating accommodations....
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Storing Wheelchairs and Other Assistive Devices in the Cabin
Storing Wheelchairs and Other Assistive Devices in the Cabin Carriers must allow passengers with a disability using personal ventilators/respirators to bring their equipment, including...
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Wheelchairs Unable to be Stowed in the Cabin as Carry-on
Cabin as Carry-on When a folding, collapsible, or break-down wheelchair cannot be stowed in the cabin as carry-on baggage, carriers must ensure the timely checking and return of the passenger...
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Battery-powered Wheelchairs
Battery-powered Wheelchairs Carriers must accept a passenger’s battery-powered wheelchair, including the battery, as checked baggage unless baggage compartment size and aircraft airworthiness...