In a nutshell, the main requirements of Part 382 regarding service animals are: Carriers shall permit dogs and other service animals used by persons with disabilities to accompany...
Search Results "Passenger with a Disability"
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General Requirements of Part 382
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D. Stowing and Treatment of Personal Equipment
You should be familiar with the legal requirements for storage and treatment of personal equipment used by passengers with a disability, including ventilator/respirators, non-spillable batteries...
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Two Steps for Airline Personnel
Establish whether the animal is a pet or a service animal, and whether the passenger is a qualified individual with a disability; and then 2....
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Storing Assistive Devices in the Aircraft Cabin
Storing Assistive Devices in the Aircraft Cabin You must allow passengers with a disability to bring their personal ventilators/respirators, including non-spillable batteries, on board...
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Wheelchairs
If a passenger with a disability decides to pre-board, the passenger may stow the wheelchair in the designated storage space with priority over the carry-on items brought on board by other...
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Wheelchairs Unable to be Stowed in the Aircraft Cabin as Carry-on
’s wheelchair or other assistive device as close as possible to the door of the aircraft, so that the passenger with a disability can use his or her own equipment, where possible, consistent...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
If the passenger has no documents, then explain to the passenger that the animal cannot be carried in the cabin, because it does not meet the criteria for service animals....
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Battery-powered Wheelchairs
[Sec. 382.41(g)] Carriers may require that a passenger with a disability wishing to have a battery-powered wheelchair transported on a flight (including in the cabin where required) check...
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What about the passenger who has two or more service animals?
A single passenger legitimately may have two or more service animals....
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Are there any situations in which an animal would not be permitted to accompany its user on the flight?
finding a passenger who is willing to share foot space with the animal)....
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Should passengers provide advance notice to the airline concerning multiple or large service animals?
However, it is very useful for passengers to contact the airline well in advance if one or more of their service animals may need to be transported in the cargo compartment....
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May a carrier charge a maintenance or cleaning fee to passengers who travel with service animals?
However, a carrier may charge passengers with a disability if a service animal causes damage, as long as it is its regular practice to charge non-disabled passengers for similar kinds of...
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F. Safety Briefings
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Accommodations for Passengers Who are Deaf or Hard of Hearing
Accommodations for Passengers Who are Deaf or Hard of Hearing If the safety briefings are presented to passengers on video screens, carriers must ensure that the video presentation is...
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Accommodating Passengers With Service Animals in the Cabin
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How can airline personnel help ensure that passengers with service animals are assigned and obtain appropriate seats on the aircraft?
Let passengers know the airline’s policy about seat assignments for people with disabilities. For instance: (1) should the passenger request preboarding at the gate?...
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Advice for Passengers with Service Animals
Ask about the airline’ policy on advance seat assignments for people with disabilities. For instance: (1) should a passenger request preboarding at the gate?...
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§382.81 For which passengers must carriers make seating accommodations?
As a carrier, you must provide the following seating accommodations to the following passengers on request, if the passenger self-identifies to you as having a disability specified in this...
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12. Personal Care Attendant (PCA)
While PCAs may travel with a passenger with a disability, transportation agencies are not required to provide a personal care attendant or personal care attendant services to meet the needs...
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25. Need for Return Trip Assistance
A passenger with a disability may need assistance for a return trip when he or she did not need that assistance on the initial trip....
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27. Hand-Carrying
Except in emergency situations, a passenger's request for a driver to lift the passenger out of his or her mobility device should generally be denied because of the safety, dignity, and...
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§382.85 What seating accommodations must carriers make to passengers in circumstances not covered by §382.81 (a) through (d)?
As a carrier, you must provide the following seating accommodations to a passenger who self-identifies as having a disability other than one in the four categories listed in §382.81 (a)...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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§382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?