Make a Reasonable Effort to Accommodate, Even Without Advance Notice In addition, even if a passenger with a disability does not meet the advance notice or check-in requirement, you must...
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Make a Reasonable Effort to Accommodate, Even Without Advance Notice
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§382.19 May carriers refuse to provide transportation on the basis of disability?
[See subsections ...]
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Only Safety Affects Seat Assignments
Only Safety Affects Seat Assignments You must not exclude a passenger with a disability from any seat in an exit row or other location or require a passenger with a disability to sit...
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§382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant?
QUESTION: Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant? ANSWER: No....
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E. Attendants
You should know that it is generally not appropriate to require a passenger with a disability to be accompanied by a personal care attendant....
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Safety Considerations May Necessitate an Attendant
Safety Considerations May Necessitate an Attendant In the interests of safety, however, you may require that a passenger with a disability travel with an attendant as a condition of receiving...
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F. Safety Briefings
[See subsections ...]
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Advance Seat Assignments
Advance Seat Assignments Carriers providing advance seat assignments may employ either the seat “blocking” method or the “priority” seating method.
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Carry Information and Useful Documentation
Carry Information and Useful Documentation Bringing photocopies of instructions about the assembly and disassembly of wheelchairs and other assistive devices when you access air...
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Limitations on Accommodations
Limitations on Accommodations Carrier personnel are expressly prohibited from performing certain tasks. For example, carrier personnel cannot physically hand-carry you on or off...
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Safety Assistants/Attendants
It would never be permitted for a carrier to require someone to travel with a passenger with a disability as a personal care attendant; that is, as someone who is present to assist the passenger...
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Number Limits
A number of foreign carriers commented that being able to limit the number of passengers with disabilities on board a given flight was important for safety, particularly in the context of...
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Requests for Seat Assignments by a Passenger Accompanied by a Service Animal
Requests for Seat Assignments by a Passenger Accompanied by a Service Animal For a disabled passenger traveling with a service animal, you must provide, as the passenger with a disability...
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General: ADA Standard Section 503.1
Section 503.1 of the ADA Standards covers information in the current ADA Standards for passenger loading zones.
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§ 38.155(b)
(b) Where provided within passenger compartments, handrails or stanchions shall be sufficient to permit safe on-board circulation, seating and standing assistance, and alighting by persons...
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Accommodations for Passengers Who are Deaf or Hard of Hearing
Accommodations for Passengers Who are Deaf or Hard of Hearing If the safety briefings are presented to passengers on video screens, carriers must ensure that the video presentation is...
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Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?
Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?...
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Type: ADA Standard Section 209.2
Section 209.2 covers scoping requirements in the most current ADA Standards for the different types of passenger loading zones.
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11B-209.2.1 Passenger drop-off and loading zones
Passenger drop-off and loading zones, except those required to comply with Sections 11B-209.2.2 and 11B-209.2.3, shall provide at least one passenger drop-off and loading zone complying...
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You shall not limit the number of individuals with disabilities on a particular flight
You shall not limit the number of individuals with disabilities on a particular flight. [Sec. 382.31(c)]...
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§382.117(d)
is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability...
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Tips for Assisting People Who Have Difficulty Speaking
Tips for Assisting People Who Have Difficulty Speaking Communication Ask the person how he or she prefers to communicate. A pencil and paper may be okay for short...
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Seating Assignments
Seating Assignments When requesting a particular seat assignment, it is useful to be as specific as possible about the type of seat that will meet your needs as a passenger with a disability...