As a carrier, you are not required to provide extensive special assistance to qualified individuals with a disability....
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§382.113 What services are carriers not required to provide to passengers with a disability on board the aircraft?
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Resources for Air Travelers with Disabilities
The following publications are useful for air travelers with disabilities: Plane Talk – Passengers with Disabilities, Fly Rights, and New Horizons: Information for the Air Traveler with...
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APPENDIX I: Tips for Air Travelers with Disabilities
APPENDIX I Tips for Air Travelers with Disabilities There are some commonly used accommodations, facilities, and services that carriers are required to make available to passengers...
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§382.93 Must carriers offer preboarding to passengers with a disability?
As a carrier, you must offer preboarding to passengers with a disability who self-identify at the gate as needing additional time or assistance to board, stow accessibility equipment, or...
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What about the passenger who has two or more service animals?
A single passenger legitimately may have two or more service animals....
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Service Animal Permitted to Accompany Passenger on Flight and at Seat Assignment
Service Animal Permitted to Accompany Passenger on Flight and at Seat Assignment You must permit dogs and other service animals used by passengers with a disability to accompany the passengers...
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§ 382.49 Security screening of passengers
(a) Qualified individuals with a disability shall undergo security screening in the same manner, and be subject to the same security requirements, as other passengers....
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You must not refuse transportation to a passenger solely on the basis of a disability
You must not refuse transportation to a passenger solely on the basis of a disability. [Sec. 382.31(a)]...
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Tips for Assisting People Who Have Disabilities that are Not Apparent
Cognitive disabilities may cause people to reason, draw conclusions, or respond more slowly. People with cognitive disabilities may appear easily distracted....
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§382.23 May carriers require a passenger with a disability to provide a medical certificate?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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§382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
[See subsections ...]
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382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?...
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2. Passenger Vessels
In June of 2013, the Board released for public comment proposed guidelines for access to ferries, cruise ships, excursion boats, and other passenger vessels under the ADA....
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382.19 May carriers refuse to provide transportation on the basis of disability?
With narrow exceptions, a carrier is prohibited from denying transportation to a passenger on the basis of disability....
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Other Issues Relating to Seat Assignments
[Sec. 382.38(f)] You cannot reassign the seat of a passenger with a disability who has received a seat assignment to accommodate a disability in the event of a subsequent request for the...
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382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
382.103 May a carrier leave a passenger unattended in a wheelchair or other device?...
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§382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
As a carrier, you must not leave a passenger who has requested assistance required by this subpart unattended by the personnel responsible for enplaning, deplaning, or connecting assistance...
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“Priority” Seating Method
In this case, the carrier must provide notice to any passenger assigned to a “priority” seat (other than passengers with a disability entitled to a seating accommodation in one of the four...
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You shall not require a passenger with a disability to travel with an attendant or to present a medical certificate
You shall not require a passenger with a disability to travel with an attendant or to present a medical certificate, except in very limited circumstances....
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§382.35 May carriers require passengers with a disability to sign waivers or releases?
[See subsections ...]
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§382.117 Must carriers permit passengers with a disability to travel with service animals?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees
a confirmed reservation is unable to travel on the flight, the passenger with a disability is eligible for denied boarding compensation....
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No Advance Seat Assignments
No Advance Seat Assignments If a carrier does not provide advance seat assignments, you must allow passengers who identify themselves as passengers with a disability in need of a seating...