TTY You must make available a TTY to permit individuals who are deaf or hard of hearing to obtain information from carriers. See also Chapter 3, Section E....
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TTY
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§382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
[See subsections ...]
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Accessibility of Airport Facilities
All terminal facilities and services owned, leased, or operated by a carrier at a commercial service airport, including parking and ground transportation, must comply with the Standards...
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E. Accommodations for Air Travelers who are Deaf, Hard of Hearing, or Deaf-Blind
If your carrier makes available a telephone reservation and information service to the public, you must make available a text telephone (TTY) to permit individuals who are deaf or hard of...
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§382.117(c)
(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move...
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Medical Certificate and a Passenger with a Communicable Disease or Infection
Medical Certificate and a Passenger with a Communicable Disease or Infection In addition, if you determine that a passenger with a communicable disease or infection poses a direct...
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You must make available a Complaints Resolution Official (CRO) at the airport
You must make available a Complaints Resolution Official (CRO) at the airport – in person or by telephone or TTY -- to address disability-related complaints that arise during...
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§382.95 What are carriers' general obligations with respect to boarding and deplaning assistance?
[See subsections ...]
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Boarding Assistance in General
Boarding Assistance in General If a passenger with a disability requests assistance getting on an airplane or carrier personnel offer assistance and the passenger consents, a carrier...
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The carrier must designate priority stowage space for at least one wheelchair in the closet or other stowage area
If there is a closet or other approved stowage area for passengers’ carry-on items of sufficient size to accommodate a folding, collapsible, or break-down wheelchair, the carrier must...
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§ 382.39 Provision of services and equipment
Carriers shall ensure that qualified individuals with a disability are provided the following services and equipment: (a) Carriers shall provide assistance requested by or on behalf of...
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C. Air Travelers with a Disability Changing Planes
As an employee of the delivering carrier, on request, you must provide assistance to a passenger with a disability in making flight connections and providing transportation between gates...
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§382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
[See subsections ...]
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§382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010; Doc. No. FAA-2014-0554, 81 FR 33120, May 24, 2016]
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§382.29 May a carrier require a passenger with a disability to travel with a safety assistant?
[See subsections ...]
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382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?...
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§382.117(g)
(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the...
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§382.131 Do baggage liability limits apply to mobility aids and other assistive devices?
With respect to transportation to which 14 CFR part 254 applies, the limits to liability for loss, damage, or delay concerning wheelchairs or other assistive devices provided in part...
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382.43 Must information and reservation services of carriers be accessible to individuals with hearing impairments?
The “Response to Comments” section of the preamble discusses the requirements that will apply to carriers with respect to TTY or telephone relay communication between users of TTYs and carriers...
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C. Boarding and Deplaning Assistance
Carriers must train employees to proficiency in the use of the boarding assistance equipment and procedures regarding the safety and dignity of passengers receiving boarding assistance....
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Passengers with Disabilities: A Summary of DOT Rule Title 14 CFR Part 382
Passengers with Disabilities The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. ...
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Advance Notice Only for Particular Services and Equipment
with a disability who wishes to receive the following services: Transportation for a battery-powered wheelchair on an aircraft with fewer than 60 seats; Provision by the carrier...
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Battery-powered Wheelchairs
Battery-powered Wheelchairs Carriers must accept a passenger’s battery-powered wheelchair, including the battery, as checked baggage unless baggage compartment size and aircraft airworthiness...
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§ 382.40a Boarding assistance for large aircraft
(a) Paragraphs (b) and (c) of this section apply to air carriers conducting passenger operations with aircraft having a seating capacity of 31 or more passengers at airports with 10,000...