You must not discriminate against qualified individuals with a disability. [Sec. 382.7(a)(1)] You must not require a passenger with a disability to accept special services...
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You must not discriminate against qualified individuals with a disability
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Two Steps for Airline Personnel
To determine whether an animal is a service animal and should be allowed to accompany its user in the cabin, airline personnel should: 1. Establish whether the animal is a pet or...
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Aviation Consumer Protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates...
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H. Your Obligation to Provide Services and Equipment
When assistance getting on or off a plane, making flight connections, or receiving transportation between gates is requested by a passenger with a disability, or offered by carrier personnel...
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§ 382.45 Passenger information
(c) Each carrier shall ensure that qualified individuals with a disability, including those with vision or hearing impairments, have timely access to information the carrier provides to...
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382.129 What other requirements apply when passengers’ wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
382.129 What other requirements apply when passengers’ wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage? ETA Editor's Note This...
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§382.129 What other requirements apply when passengers' wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
[See subsections ...]
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Except in an Emergency Evacuation, No Hand-Carrying Passengers
Except in an Emergency Evacuation, No Hand-Carrying Passengers Under no circumstances – except for emergency evacuations – should you physically pick up a passenger with a...
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Storing Assistive Devices in the Aircraft Cabin
[Sec. 382.41(f)(3)] In addition, because carriers cannot charge for facilities, equipment, or services required under the law to be provided to qualified individuals with a disability, no...
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Disability Training Materials and Helpful Information: from the U.S. Department of Transportation
The programs focus on the rights and responsibilities of individuals and airlines under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 and were produced...
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SUPPLEMENTARY INFORMATION:
The Department of Transportation is amending its rule implementing the Air Carrier Access Act (ACAA) to require U.S. air carriers and foreign air carriers to make their Web sites that market...
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CHAPTER 2. BASIC REGULATORY REQUIREMENTS OF THE ADA, SECTION 504, AND THE ACAA.
CHAPTER 2. BASIC REGULATORY REQUIREMENTS OF THE ADA, SECTION 504, AND THE ACAA.
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§382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
[See subsections ...]
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FAA Advisory Circular 150/5360-14: Access to Airport by Individuals with Disabilities
It presents and reconciles the federal accessibility regulations implementing the Americans with Disabilities Act of 1990 (ADA); the Air Carrier Access Act of 1986 (ACAA); the Rehabilitation...
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Accessible Web Sites
[See subsections ...]
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§ 382.47 Accommodations for persons with hearing impairments
(a) Each carrier providing scheduled air service, or charter service under section 401 of the Federal Aviation Act, and which makes available telephone reservation and information service...
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§382.127 What procedures apply to stowage of battery-powered mobility aids?
[See subsections ...]
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You must allow a passenger with a disability to stow assistive device inside the cabin
You must allow a passenger with a disability to stow his or her cane or other assistive device inside the cabin of the aircraft close to his or her seat if it fits, consistent...
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You shall not require a passenger with a disability to travel with an attendant or to present a medical certificate
You shall not require a passenger with a disability to travel with an attendant or to present a medical certificate, except in very limited circumstances. [Secs. 382.35(a) and...
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You must allow passengers to safely stow their wheelchairs
You must allow passengers to safely stow their wheelchairs or parts of wheelchairs (e.g., wheels, seats, etc.) in the overhead bin or under seats. [Sec. 382.41(e)(1)]
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Do I still get priority stowage for my folding wheelchair if the pilot happens to have his personal belongings in that space when I pre-board?
QUESTION: On aircraft that must have a priority stowage space in the cabin for my personal folding wheelchair, do I still get priority stowage for my folding wheelchair if the pilot...
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382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?...
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New Horizons: Information for the Air Traveler with a Disability
About this Document This guide is designed to offer travelers with disabilities a brief but authoritative source of information about the ACAA rule: the accommodations,...
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D. Stowing and Treatment of Personal Equipment
You should be familiar with the legal requirements for storage and treatment of personal equipment used by passengers with a disability, including ventilator/respirators,...
