Aircraft accessibility is generally addressed by the ACAA, which applies to U.S. and foreign air carriers....
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2.8 Aircraft and Air Carrier Facility Accessibility.
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§382.19 May carriers refuse to provide transportation on the basis of disability?
[See subsections ...]
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382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain specific services in connection with a flight?
382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain specific services in connection with a flight?...
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§ 382.23 Airport facilities
(a) This section applies to all terminal facilities and services owned, leased, or operated on any basis by an air carrier at a commercial service airport, including parking and ground transportation...
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§382.21 May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
[See subsections ...]
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Accommodations for Passengers Who are Deaf or Hard of Hearing
Accommodations for Passengers Who are Deaf or Hard of Hearing If the safety briefings are presented to passengers on video screens, carriers must ensure that the video presentation is...
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§ 382.43 Treatment of mobility aids and assistive devices
(a) When wheelchairs or other assistive devices are disassembled by the carrier for stowage, the carrier shall reassemble them and ensure their prompt return to the individual with a disability...
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§382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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§ 382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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C. Mobility Aids and Assistive Devices
If, in assisting a passenger with a disability, a carrier employee or contractor takes apart the passenger’s mobility aid or assistive device (e.g., a wheelchair), another carrier employee...
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382.131 Do baggage liability limits apply to mobility aids and other assistive devices?
Carriers and passengers should note that section 382.131 applies only to domestic U.S. travel....
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§382.117(d)
(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances...
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§382.117(i)
(i) Guidance concerning the carriage of service animals generally is found in the preamble of this rule. Guidance on the steps necessary to legally transport service animals on...
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You must allow service animals to accompany passengers with disabilities in the cabin
You must allow service animals to accompany passengers with disabilities in the cabin consistent with FAA safety requirements. You must allow the service animal to sit in close...
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A. Advance Notice
You cannot require passengers with disabilities to provide advance notice of their intention to travel or of their disability except as provided below. [Sec. 382.33(a)]
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Service Animal Permitted to Accompany Passenger on Flight and at Seat Assignment
Service Animal Permitted to Accompany Passenger on Flight and at Seat Assignment You must permit dogs and other service animals used by passengers with a disability to accompany...
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If the Passenger Poses a Direct Threat to the Health and Safety of Others
If the Passenger Poses a Direct Threat to the Health and Safety of Others If, in your estimation, a passenger with a communicable disease or infection poses a direct threat to the...
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If Direct Threat to Health or Safety of Others, Limitations May be Imposed
If Direct Threat to Health or Safety of Others, Limitations May be Imposed Only if a passenger with a communicable disease or infection poses a direct threat to the health or...
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Liability for Loss or Damage
[Sec. 382.43(b)] Carrier personnel must not require a passenger with a disability to sign a waiver of liability for damage to or loss of a wheelchair or other assistive device....
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§27.71(j)(5)
(5) Airport operators are jointly and severally liable with carriers for ensuring that shared-use automated airport kiosks are compliant with the requirements of paragraphs (j) and (k) of...
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§ 27.71(j)(5)
(5) Airport operators are jointly and severally liable with carriers for ensuring that shared-use automated airport kiosks are compliant with the requirements of paragraphs (j) and (k) of...
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General Requirements of Part 382
In a nutshell, the main requirements of Part 382 regarding service animals are: Carriers shall permit dogs and other service animals used by persons with disabilities to accompany...
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§382.23 May carriers require a passenger with a disability to provide a medical certificate?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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