Air Carrier Access Act, for questions pertaining to air transportation, call Department of Transportation: Aviation Consumer Protection Division 800-778-4838 (voice) 800-455-9880...
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Air Carrier Access Act
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§382.71 What other aircraft accessibility requirements apply to carriers?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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Q37. Do commercial airlines have to comply with the ADA?
The Air Carrier Access Act is the Federal law that protects the rights of people with disabilities in air travel. For information or to file a complaint, contact the U.S....
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§382.53(a)(1)
(1) As a U.S. carrier, you must ensure that passengers with a disability who identify themselves as persons needing visual or hearing assistance have prompt access to the same information...
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Passengers with a Communicable Disease Are Permitted on Flight
Passengers with a Communicable Disease Are Permitted on Flight Except as described below, you must not (i) refuse transportation to; (ii) require provision of a medical...
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Contractors and Travel Agents
Carriers must receive assurances from their contractors who provide services, including travel agents (except non-U.S. citizens providing services outside the U.S.), that they will not discriminate...
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382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
It is permissible for the two carriers to mutually agree that the carrier operating the departing connecting flight (i.e., the second flight of the two) will provide this assistance, but...
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Compliance Dates for New Kiosk Orders and Airline/Airport Agreements
Individual carriers recommended lesser delays of one to two years for implementing the ordering provision....
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Verification of Service Animals
Carriers may require that passengers traveling with emotional support animals present current documentation (i.e., dated within a year of the date of travel) from a mental-health professional...
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225(c) Provision of services
(c) Provision of services Each common carrier providing telephone voice transmission services shall, not later than 3 years after July 26, 1990, provide in compliance with the regulations...
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§27.77 Recipients of Essential Air Service subsidies.
Any air carrier receiving Federal financial assistance from the Department of Transportation under the Essential Air Service Program shall, as a condition of receiving such assistance, comply...
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What’s the difference between the Air Carrier Access Act (ACAA) and the Americans with Disabilities Act (ADA)?
QUESTION: What’s the difference between the Air Carrier Access Act (ACAA) and the Americans with Disabilities Act (ADA)?...
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382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination? These sections are very similar to section 382.7 of the current regulation....
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§ 382.65 Compliance procedures
be available at each airport which the carrier serves...
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APPENDIX IV: Recent Department of Transportation Enforcement Orders Related to the Air Carrier Access Act
APPENDIX IV Recent Department of Transportation Enforcement Orders Related to the Air Carrier Access Act The following list of orders pertains to administrative enforcement actions...
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§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested by or on behalf...
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F. Safety Briefings
[See subsections ...]
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§ 382.51 Communicable diseases
(a) Except as provided in paragraph (b) of this section, a carrier shall not take any of the following actions, with respect to a person who is otherwise a qualified individual with a disability...
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
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382.101 What other boarding and deplaning assistance must carriers provide?
382.101 What other boarding and deplaning assistance must carriers provide?...
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§ 382.1 Purpose
The purpose of this part is to implement the Air Carrier Access Act of 1986 (49 U.S.C. 41705), which provides that no air carrier may discriminate against any otherwise qualified individual...
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Other Information for Individuals with Hearing or Vision Impairments
(We inadvertently neglected to include the phrase “that they own, lease, or control” in the NPRM regulatory text on foreign carriers at foreign airports.)...
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382.111 What services must carriers provide to passengers with a disability on board the aircraft?
382.111 What services must carriers provide to passengers with a disability on board the aircraft? ETA Editor's Note This section has no content in the original document....
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Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?
ANSWER: Although many of the major U.S. carriers currently provide in-flight medical oxygen for a fee, part 382 does not require them to do so....