[Sec. 382.65(a)] The carrier must make the CRO available during all times the carrier is operating at the airport. [Sec. 382.65(a)(1)] See also Ch. 6....
Search Results "Foreign Carrier"
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Complaint Procedures
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Are airlines allowed to charge for providing services to passengers with disabilities?
Examples of required services for which carriers may not charge are assistance with enplaning, deplaning, and making flight connections, and the carriage of assistive devices (including...
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§ 382.57 Charges for accommodations prohibited
Carriers shall not impose charges for providing facilities, equipment, or services that are required by this part to be provided to qualified individuals with a disability....
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§ 382.3 Applicability
(a) Except as provided in this section, this part applies to all air carriers providing air transportation. (b) Sections 382.21-382.63 do not apply to indirect air carriers....
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§382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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§27.71(f)
(f) Contracts or leases between carriers and airport operators concerning the use of airport facilities shall set forth the respective responsibilities of the parties for the provision of...
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§382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
As a carrier, you must not require a passenger with a disability to provide advance notice of the fact that he or she is traveling on a flight....
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382.95 What are carriers’ general obligations with respect to boarding and deplaning assistance?
382.95 What are carriers’ general obligations with respect to boarding and deplaning assistance?...
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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§382.35 May carriers require passengers with a disability to sign waivers or releases?
[See subsections ...]
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§382.117 Must carriers permit passengers with a disability to travel with service animals?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?...
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§ 382.55 Miscellaneous provisions
(a) Carriers shall permit dogs and other service animals used by persons with a disability to accompany the persons on a flight....
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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§382.15 Do carriers have to make sure that contractors comply with the requirements of this Part?
[See subsections ...]
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382.99 What agreements must carriers have with the airports they serve?
This requirement already applies to U.S. carriers. Foreign carriers would have a year from the effective date of the rule to enter into such agreements....
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Does the ADA prohibit discrimination by airlines?
Discrimination by air carriers in areas other than employment is not covered by the ADA, but rather, by the Air Carrier Access Act (ACAA)....
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382.23 May carriers require a passenger with a disability to provide a medical certificate?
382.23 May carriers require a passenger with a disability to provide a medical certificate?...
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Can the carrier limit the amount of money they pay me for this claim...as they currently may for domestic baggage claims?
QUESTION: I was flying a U.S. carrier from New York to California and they damaged my expensive battery-powered wheelchair. I purchased this wheelchair last year for $10,000....
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Make a Reasonable Effort to Accommodate, Even Without Advance Notice
As a policy, your carrier does not provide medical oxygen on any flights. What should you do?...
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§382.117(a)
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability....
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§382.117(f)
., miniature horses, pigs, monkeys), as a carrier you must determine whether any factors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or...
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§382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
[See subsections ...]
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382.29 May a carrier require a passenger with a disability to travel with a safety assistant?
382.29 May a carrier require a passenger with a disability to travel with a safety assistant?...