The manual does not expand air carriers’ legal obligations or establish new requirements under the law....
Search Results "Foreign Carrier"
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Purpose of the Manual
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Safety Assistants/Attendants
The Foreign Carriers NPRM proposed retaining, with minor modifications, the existing Part 382 limitations on the ability of carriers to require passengers with disabilities to travel with...
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Information for Passengers
The Foreign Carriers NPRM proposed that, similar to the current rule, carriers would have to make certain information available to passengers with disabilities upon request concerning the...
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382.155 How must carriers respond to written complaints?
Often, complaints to carriers may be made in writing (letters, e-mails etc.)....
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382.143 When must carriers complete training for their personnel?
Current employees of foreign carriers that serve flights covered by the rule must be trained within a year after the effective date of the rule....
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7. Online Disability Accommodation Request
Online Disability Accommodation Request The SNPRM: Following up on a similar inquiry we had made to the public in the 2004 Foreign Carrier NPRM, we asked in the September 2011 SNPRM whether...
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382.151 What are the requirements for providing Complaints Resolution Officials?
Foreign carriers must make a CRO available at each airport serving flights the carrier operates that begin or end at a U.S. airport....
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382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?...
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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§ 382.70 Disability-related complaints received by carriers
’s or foreign air carrier’s services....
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382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?
382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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§382.155 How must carriers respond to written complaints?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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§382.159 How are complaints filed with DOT?
[See subsections ...]
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382.159 How are complaints filed with DOT?
382.159 How are complaints filed with DOT? Changes from the corresponding provision of the existing regulation include a time frame for filing informal complaints, a change of postal...
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§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
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382.141 What training are carriers required to provide for their personnel?
382.141 What training are carriers required to provide for their personnel? This section continues, for the most part, the requirements of the existing rule....
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]
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§382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
[See subsections ...]
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
In addition, an amendment to DOT’s disability rule (part 382) that came into effect on August 7, 2003, requires U.S. and foreign airlines operating passenger-carrying flights to and from...
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§382.143 When must carriers complete training for their personnel?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009]
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4. Applicability
Applicability The SNPRM: We proposed to apply the WCAG 2.0 Web site accessibility standard to U.S. and foreign carrier primary Web sites that market (i.e., advertise or sell) air transportation...
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]