(c) (1) Each carrier shall negotiate in good faith with the airport operator at each airport concerning the acquisition and use of boarding assistance devices....
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§ 382.40 Boarding assistance for small aircraft
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§382.117(b)
(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that...
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I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant?
QUESTION: I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant? ANSWER: Airlines may not require a passenger with a...
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§ 382.33 Advance notice requirements
(c) If a passenger does not meet advance notice or check-in requirements established by a carrier consistent with this section, the carrier shall nonetheless provide the service, equipment...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (with amendments issued through July 2003)
14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel Includes amendments issued through July 2003 (e.g., includes the amendment on reporting of...
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§382.99 What agreements must carriers have with the airports they serve?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable
Unavailable For aircraft with 19 or more seats operating at airports with 10,000 or more annual enplanements where level-entry boarding is not available [Secs. 382.40(a) and 382.40a(a)], carriers...
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1.2 Legal Requirements.
The ACAA provides that no air carrier may discriminate against any otherwise qualified individual with a disability, by reason of such disability in the provision of air transportation....
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Wheelchairs
Wheelchairs Carriers must permit storage in the cabin of wheelchairs or components of wheelchairs, including folding, collapsible, or breakdown battery-powered wheelchairs [Sec. 382.41...
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Wheelchairs Unable to be Stowed in the Cabin as Carry-on
Wheelchairs Unable to be Stowed in the Cabin as Carry-on When a folding, collapsible, or break-down wheelchair cannot be stowed in the cabin as carry-on baggage, carriers must ensure...
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You may refuse transportation to the individual with a disability if it would endanger the safety of the aircraft
If transportation of a passenger with a disability would endanger the safety of the aircraft or the health or safety of its passengers or violate an FAA safety regulation, you may...
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You shall not limit the number of individuals with disabilities on a particular flight
You shall not limit the number of individuals with disabilities on a particular flight. [Sec. 382.31(c)]
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You must not refuse transportation to a passenger solely on the basis of a disability
You must not refuse transportation to a passenger solely on the basis of a disability. [Sec. 382.31(a)]
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You must provide transportation to an individual with a disability
You must provide transportation to an individual with a disability who has an impairment that affects his or her appearance or results in involuntary behavior except under...
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You must provide timely enplaning, deplaning, and connecting assistance
You must provide timely enplaning, deplaning, and connecting assistance to passengers with disabilities requesting such assistance. As part of this duty, you must provide...
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Is obesity considered a disability under the ACAA?
QUESTION: Is obesity considered a disability under the ACAA and, if so, is an obese passenger entitled to two seats for the price of one if he or she needs more than one...
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§382.19(c)
passenger on the basis of safety, as provided in 49 U.S.C. 44902 or 14 CFR 121.533, or to any passenger whose carriage would violate FAA or TSA requirements or applicable requirements of a foreign...
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E. Services in the Cabin
You may politely decline to assist him, depending on the carrier’s policies regarding assistance with stowing carry-on items for passengers....
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§ 382.41 Stowage of personal equipment
Carriers may refuse to use packaging materials or devices other than those they normally use for this purpose. (4) Carriers shall not drain batteries....
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A Preflight Announcement with Noah Seidel
Like many of us gearing up for the holiday season, Storyteller Noah Seidel has been traveling a lot recently. Noah uses a wheelchair, and unfortunately, some airlines don’t know how...
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382.127 What procedures apply to the stowage of battery-powered mobility aids?
This provision does not make substantive changes from its counterpart in the existing rule, except to say that carriers may require a passenger wishing to check his or her device to check...
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Storing Wheelchairs and Other Assistive Devices in the Cabin
Storing Wheelchairs and Other Assistive Devices in the Cabin Carriers must allow passengers with a disability using personal ventilators/respirators to bring their equipment, including...
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Background
airlines also are obliged to provide all accommodations in accordance with FAA safety regulations, educated consumers help assure that airlines provide accommodations consistent with the carriers...
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§382.11 What is the general nondiscrimination requirement of this part?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]