As a carrier, you must offer preboarding to passengers with a disability who self-identify at the gate as needing additional time or assistance to board, stow accessibility equipment, or...
Search Results "Passenger with a Disability"
-
§382.93 Must carriers offer preboarding to passengers with a disability?
-
§382.95 What are carriers' general obligations with respect to boarding and deplaning assistance?
-
Tips for Assisting People Who Are Blind or Visually-Impaired
In addition, be aware that your carrier may provide additional training to educate you about the different types of disabilities in order to enhance your ability to accommodate passengers...
-
Tips for Assisting People Who Are Deaf, Hard of Hearing, or Deaf-Blind
Make sure a passenger who is deaf, hard of hearing, or deaf-blind receives all relevant information as it becomes available to all passengers....
-
§382.99 What agreements must carriers have with the airports they serve?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
-
Tips for Assisting People Who Have Mobility Disabilities
Be aware that, under the law, carriers are not permitted to charge passengers with disabilities for services or equipment required by part 382....
-
§382.101 What other boarding and deplaning assistance must carriers provide?
assistance is not required to be provided under this subpart, you must, as a carrier, provide or ensure the provision of boarding and deplaning assistance by any available means to which the passenger...
-
Tips for Assisting People Who Have Difficulty Speaking
Tips for Assisting People Who Have Difficulty Speaking Communication Ask the person how he or she prefers to communicate. A pencil and paper may be okay for short...
-
§382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
As a carrier, you must not leave a passenger who has requested assistance required by this subpart unattended by the personnel responsible for enplaning, deplaning, or connecting assistance...
-
Tips for Assisting People Who Have Disabilities that are Not Apparent
Cognitive disabilities may cause people to reason, draw conclusions, or respond more slowly. People with cognitive disabilities may appear easily distracted....
-
APPENDIX I: Tips for Air Travelers with Disabilities
APPENDIX I Tips for Air Travelers with Disabilities There are some commonly used accommodations, facilities, and services that carriers are required to make available to passengers...
-
Ask Questions and Provide Instructions
Although in most instances you are not obligated to self identify as a passenger with a disability, keep in mind that conveying certain information or providing some guidance will permit...
-
§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested by or on behalf of passengers...
-
§382.113 What services are carriers not required to provide to passengers with a disability on board the aircraft?
As a carrier, you are not required to provide extensive special assistance to qualified individuals with a disability....
-
Boarding Assistance
Carrier personnel are not permitted to physically hand-carry a passenger with a disability on or off a plane, except in the case of an emergency evacuation....
-
Carrying Assistive Devices and Keeping Them Near You
At times, passengers get separated unexpectedly from checked baggage....
-
Carry Information and Useful Documentation
Carry Information and Useful Documentation Bringing photocopies of instructions about the assembly and disassembly of wheelchairs and other assistive devices when you access air...
-
§382.117 Must carriers permit passengers with a disability to travel with service animals?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
-
§382.117(a)
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability....
-
§382.117(b)
(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that must...
-
§382.117(c)
(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with...
-
§382.117(d)
is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability...
-
§382.117(f)
(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect...
-
§382.117(g)
(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing....