Carriers may require passengers needing lift assistance for boarding to check in for the flight an hour before the standard check-in time for the flight....
Search Results "Passenger with a Disability"
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382.99 What agreements must carriers have with the airports they serve?
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382.101 What other boarding and deplaning assistance must carriers provide?
When level-entry boarding is not required, carriers must still take whatever actions are necessary to assist people with disabilities to get on and off aircraft....
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382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
382.103 May a carrier leave a passenger unattended in a wheelchair or other device?...
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382.111 What services must carriers provide to passengers with a disability on board the aircraft?
382.111 What services must carriers provide to passengers with a disability on board the aircraft? ETA Editor's Note This section has no content in the original document....
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382.113 What services are carriers not required to provide to passengers with a disability on board the aircraft?
382.113 What services are carriers not required to provide to passengers with a disability on board the aircraft?...
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382.117 Must carriers permit passengers with a disability to travel with service animals?
382.117 Must carriers permit passengers with a disability to travel with service animals?...
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382.119 What information must carriers give individuals with vision or hearing impairment on aircraft?
This section requires that carriers ensure that passengers with a disability who identify themselves as needing visual or hearing assistance have prompt access to the same information provided...
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382.121 What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
382.121 What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?...
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382.123 What are the requirements concerning priority cabin stowage for wheelchairs and other assistive devices?
A passenger who takes advantage of the offer to preboard can stow his or her wheelchair in the aircraft’s priority stowage area, with priority over other passengers’ items brought onto the...
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382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
These items have priority over other passengers’ items....
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382.127 What procedures apply to the stowage of battery-powered mobility aids?
This provision does not make substantive changes from its counterpart in the existing rule, except to say that carriers may require a passenger wishing to check his or her device to check...
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382.129 What other requirements apply when passengers’ wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?
382.129 What other requirements apply when passengers’ wheelchairs, other mobility aids, and other assistive devices must be disassembled for stowage?...
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382.133 What are the requirements concerning the evaluation and use of passenger-owned electronic devices that assist passengers with respiration in the cabin during flight and do not contain hazardous materials?
382.133 What are the requirements concerning the evaluation and use of passenger-owned electronic devices that assist passengers with respiration in the cabin during flight and do not contain...
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382.141 What training are carriers required to provide for their personnel?
The requirement to consult with disability groups now focuses on disability groups in the carrier’s home country....
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382.143 When must carriers complete training for their personnel?
To ensure that foreign carriers have resource persons to deal with disability issues as soon as possible, foreign carriers will have to complete training for CROs, and U.S. carriers will...
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382.151 What are the requirements for providing Complaints Resolution Officials?
This rule clarifies that carriers are responsible for making passengers aware of the availability of a CRO in some circumstances even if the passenger does not say “I want to talk to a CRO...
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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382.155 How must carriers respond to written complaints?
382.155 How must carriers respond to written complaints? CROs are to promptly take action to resolve complaints made to them. In some cases, CROs can take quick action to prevent a...
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382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?
382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?...
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382.159 How are complaints filed with DOT?
382.159 How are complaints filed with DOT? Changes from the corresponding provision of the existing regulation include a time frame for filing informal complaints, a change of postal...
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A. Advance Notice
You cannot require passengers with disabilities to provide advance notice of their intention to travel or of their disability except as provided below. [Sec. 382.33(a)]...
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QUESTION: HOW IS IT DETERMINED WHAT KIND OF AUXILIARY AID OR SERVICE A PVO WILL PROVIDE TO A PASSENGER WITH A DISABILITY?
39.51, 39.35, 39.37, 39.5 QUESTION: HOW IS IT DETERMINED WHAT KIND OF AUXILIARY AID OR SERVICE A PVO WILL PROVIDE TO A PASSENGER WITH A DISABILITY?...
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§382.41 What flight-related information must carriers provide to qualified individuals with a disability?
As a carrier, you must provide the following information, on request, to qualified individuals with a disability or persons making inquiries on their behalf concerning the accessibility...
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§ 382.31 Refusal of transportation
disability....