Search Results "Customer Service"
- Calibrating the level used for measuring accessible routes for ADAAG Compliance by ACT Services Consulting
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Are accessible parking spaces required on a site where valet service is provided but vehicles are parked off site, such as in a public parking garage or on public streets?
This applies where parking spaces are provided on the same site as the valet parking service....
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Telecommunications Equipment Manufacturer
A manufacturer of ICT that is telecommunications equipment or customer premises equipment....
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Cognitive Impairments
Be patient, flexible, and supportive; take time to understand the customer and make sure the customer understands you. Be prepared to follow up in writing....
- Activar Hiawatha 535/509/536/537 Solid 1 inch Diameter Pulls
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11B-220.1 Automatic teller machines and fare machines
Where automatic teller machines or self-service fare vending, collection, or adjustment machines are provided they shall comply with Section 11B-220.1....
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Ensure that people with mental health disabilities or I/DD have an equal opportunity to participate in and benefit from the entities’ programs, services, and activities
Ensure that people with mental health disabilities or I/DD have an equal opportunity to participate in and benefit from the entities’ programs, services, and activities....
- Web Content Accessibility Guidelines (WCAG) 2.1 (June 2018)
- World Wide Web Consortium (W3C) Web Accessibility Initiative
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C.2. - If EIT is acquired through another agency’s contract, which agency is responsible for Section 508 compliance?
They must inform the requiring and ordering activities of the requiring agency which supplies and services the contractors indicate meet (either fully or partially) the applicable technical...
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C. Air Travelers with a Disability Changing Planes
Where needed and to the extent required by law, you must provide services personnel, wheelchairs, and ramps or mechanical lifts....
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28. ADA ON-SITE CONTACT
Any person appointed under this Paragraph 28 shall have a background in customer service....
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382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
With some variations for the situations of U.S. and foreign airports, and U.S. and foreign carriers, the basic point of this section is that at each gate, ticketing area, and customer service...
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5. What factors are relevant in determining whether an individual does not oppose receiving services in an integrated employment setting?
workshops directly from secondary school settings, have been absent from the competitive labor market for long periods of time, or been given scant information about supported employment services...
- inLOOP Personal Loop 400
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Compatible
Telecommunications equipment or customer premises equipment which comply with the requirements of Subpart D....
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Designing Sidewalks and Trails for Access, Part II of II: Best Practices Design Guide
This guidebook is the second part of a two-phase project focused on designing sidewalks and trails for access. It was created to provide planners, designers, and transportation...
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13. For children who are already receiving special education and related services under the IDEA, do parents have to make specific requests for different or additional auxiliary aids and services to trigger the Title II obligations for effective communication? Also, once the decision is made to provide a particular auxiliary aid or service to a student with a hearing, vision, or speech disability, does the school district have any obligation under either Title II or the IDEA to revisit that decision? If so, when?
speech disability, the school district also has an affirmative obligation to provide effective communication under Title II, whether or not a parent requests specific auxiliary aids and services...
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Accessible
Telecommunications equipment or customer premises equipment which comply with the requirements of subpart C of this part....
- inLOOP Personal Loop Portable Assistive Listening System
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Can a public accommodation charge for reasonable modifications in its policies, practices, or procedures, or for the provision of communication aids and services?
Can a public accommodation charge for reasonable modifications in its policies, practices, or procedures, or for the provision of communication aids and services? No....
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4.Information, documentation, and training
4.Information, documentation, and training Manufacturers should ensure access to information and documentation it provides to its customers....
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Expanding Your Market: Tax Incentives for Businesses
Justice Civil Rights Division Disability Rights Section Businesses can take advantage of two Federal tax incentives available to help cover costs of making access improvements for customers...
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C201.3 Access to Functionality
manufacturers can demonstrate that it is not readily achievable for ICT to provide direct access to all functionality, ICT shall support the use of assistive technology and specialized customer...