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Sec.36.403(b) Primary function
Areas that contain a primary function include, but are not limited to, the customer services lobby of a bank, the dining area of a cafeteria, the meeting rooms in a conference center, as...
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C101.1 Purpose
(Appendix B), along with Chapters 3 through 7 (Appendix C), contain scoping and technical requirements for the design, development, and fabrication of telecommunications equipment and customer...
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§ 36.403(b) Primary function.
Areas that contain a primary function include, but are not limited to, the customer services lobby of a bank, the dining area of a cafeteria, the meeting rooms in a conference center, as...
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C101.1 Purpose
(Appendix B), along with Chapters 3 through 6 (Appendix C), contain scoping and technical requirements for the design, development, and fabrication of telecommunications equipment and customer...
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Interacting with People With Disabilities
Preparing yourself, your team, and your facilities for meetings, events and conferences that are accessible to those with disabilities will likely result in delivering even better customer...
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26. Five-Minute Warning or Notification of Arrival Calls
As a matter of courtesy, such calls are encouraged as a good customer service model and can prevent “no shows.” Oftentimes, these calls can be generated through an automated system....
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Section 37.171 Equivalency Requirement for Demand Responsive Service Operated by Private Entities Not Primarily in the Business of Transporting People
Section 37.171 Equivalency Requirement for Demand Responsive Service Operated by Private Entities Not Primarily in the Business of Transporting People This provision is a service requirement...
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Section 36.207 Places of Public Accommodation Located in Private Residences (Preamble, Section-by-Section Analysis)
., making house calls), provide auxiliary aids and services and undertake only accessible new construction and alterations....
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12. Is an agency required to arrange for services to parents and prospective parents with disabilities that are necessary to avoid discrimination but are not available within the agency’s programs?
Many specialized services to support persons with disabilities are often available from other social service agencies, as well as disability organizations. ...
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Fixed route service (or fixed route)
Operation of a non-rail vehicle along a prescribed route according to a fixed schedule.
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CHAPTER 6: SUPPORT DOCUMENTATION AND SERVICES
[See subsections ...]
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§ 37.131 Service criteria for complementary paratransit
[56 FR 45621, Sept. 6, 1991, as amended at 61 FR 25416, May 21, 1996; 71 FR 63266, Oct. 30, 2006]
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§ 37.127 Complementary paratransit service for visitors
[56 FR 45621, Sept. 6, 1991, as amended at 61 FR 25416, May 21, 1996]
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1. Carparts Held That Public Accommodations are Not Limited to Physical Structures
, is a public accommodation subject to title III of the ADA, even if it has no physical structure where customers come to access its services....
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Paperwork Perfection: Best Orders and Shipping Apps for Invoices and Packing Slips
If you don't provide these, your customers may face delays at customs or be unable to claim business expenses....
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Shelves and Maneuvering Space
If access is not provided to all sales areas, then alternative services such as having staff available to retrieve items, must be provided, if doing so is readily achievable....
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[ADA Title III §36.403(b)] Primary function
Areas that contain a primary function include, but are not limited to, the customer services lobby of a bank, the dining area of a cafeteria, the meeting rooms in a conference center, as...
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Additional Resources for Technical Assistance and Locating Accessibility Services
Additional Resources for Technical Assistance and Locating Accessibility Services Region 1 (CT, ME, MA, NH, RI, VT) DBTAC: New England ADA Center Adaptive Environments Center, Inc....
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Vertical Clearance: ADA Standard Section 502.5
Section 502.5 covers the current ADA Standards for the vertical clearance required at accessible parking spaces.
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Developing a plan based on priorities
If the business offers parking to its customers, providing accessible parking is also part of “getting through the door.”...
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§ 37.171 Equivalency requirement for demand responsive service operated by private entities not primarily engaged in the business of transporting people
entity not primarily engaged in the business of transporting people which operates a demand responsive system shall ensure that its system, when viewed in its entirety, provides equivalent service...
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H.8. - Do private sector web sites that provide a subscription service to Federal agencies need to conform to 508 provisions?
(See section C.3 above) However, a vendor must design and manufacture products or services that meet the applicable Access Board's technical provisions if it wishes to sell those products...
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Vision Impairments
Customer service representatives should familiarize themselves with how the major screen reading software products work so they will know how to assist customers with vision impairments...