The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (AEP) and Office of Transportation Policy have developed informative modular programs that can be used to assist individuals with disabilities and to supplement the training and education of airline employees and contractors. The programs focus on the rights and responsibilities of individuals and airlines under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 and were produced in cooperation with stakeholders from both the disability community and airline industry. Although many of the programs have an intended audience, we believe that all of the content is helpful for any passenger, airline employee, or contractor.
Provided training covers the following areas:
- Wheelchair and Guided Assistance
- Service Animals
- Assistive Devices
- Seating Accommodations