ADA: Know Your Rights - Returning Service Members with Disabilities

Examples of effective communication are:

• At a restaurant, the waiter can read the menu to a person with vision loss.
• At a grocery store, a staff person can assist a person with vision loss by locating and retrieving items from the shelves or reading price and content information to him or her.
• At an apartment rental office, the agent can provide a large print copy of a rental contract for a person who has vision loss or an audiotaped or electronic copy for a person who is blind.
• At a retail store, the sales person can write notes to answer simple questions from a customer who is deaf or has hearing loss.
• At a movie theater, staff can provide an assistive listening device for someone who has hearing loss.
• A pizza delivery service must accept calls through the telephone relay service from a customer who uses a TTY because of a speech disability.