To do otherwise will create a hierarchy of opportunities for customers - a hierarchy that could seriously jeopardize telecommunications service delivery."...
Search Results "Customer Service"
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Section 1193.2 Scoping (Section-by-Section Analysis)
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Louisiana Rehabilitation Services (LRS)
Programs & Services Blind Services Provides both vocational rehabilitation and independent living services to eligible individuals who are blind or visually impaired....
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§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested by or on behalf...
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C. General Complaint Resolution Tips
You should familiarize yourself with this manual (and Appendix V containing the full text of part 382) and your carrier’s policies (concerning the law as well as good customer service...
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§382.53(a)(1)
disability who identify themselves as persons needing visual or hearing assistance have prompt access to the same information provided to other passengers at each gate, ticketing area, and customer...
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End Note
Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this...
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Q19. My city requires all dogs to be registered and licensed. Does this apply to my service animal?
Does this apply to my service animal? A. Yes. Service animals are subject to local dog licensing and registration requirements....
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Q24. If a municipality has an ordinance that bans certain dog breeds, does the ban apply to service animals?
If a municipality has an ordinance that bans certain dog breeds, does the ban apply to service animals? A. No. ...
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EXHIBIT A Required Accessible Elements at QuikTrip Stores
Any other amenities offered to customers at other fuel positions (e.g., paper towel dispensers, squeegees, trash receptacles) shall also be offered at the accessible fuel positions provided...
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36 CFR Part 1193 Telecommunications Act (Section 255) Accessibility Guidelines - Preamble
The Act requires manufacturers of telecommunications equipment and customer premises equipment to ensure that the equipment is designed, developed, and fabricated to be accessible to and...
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13. Q: Can I charge the parents for special services provided to a child with a disability, provided that the charges are reasonable?
Q: Can I charge the parents for special services provided to a child with a disability, provided that the charges are reasonable? A: It depends....
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382.57 What services must carriers provide if their automated kiosks are inaccessible?
382.57 What services must carriers provide if their automated kiosks are inaccessible? The Department will seek further comment on kiosk accessibility issues in an SNPRM....
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2017 National ADA Symposium
Published on Jul 25, 2017 - Interviews and clips from the 2017 National ADA Symposium in Chicago, IL. Join us in Pittsburg in 2018! ETA Editor's Note: Take a peek at 0:52-0:56 of...
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The A11Y Project
The A11Y Project is a community-driven effort to make web accessibility easier. The Accessibility Project understands that making webdesign accessible is difficult, and we want to...
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Video remote interpreting (VRI) services. (Section-by-Section Analysis)
Video remote interpreting (VRI) services....
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Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?
Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA? A. No. ...
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B. Defendant is Covered Under Title III Because it Owns and Operates its Watch Instantly Service; Other Control Arguments Are Not Supported or Are Inappropriate for Judgment on the Pleadings
There is no dispute that Defendant owns and operates its business, including the Watch Instantly service, which provides video programming to customers via its website....
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Grievance Procedure
ninety (90) days after the effective date of this Agreement, Blockbuster will post in a conspicuous location in the public entryways of all Blockbuster stores a sign prominently stating "Service...
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III-4.1100 General
A public accommodation may not impose eligibility criteria that either screen out or tend to screen out persons with disabilities from fully and equally enjoying any goods, services, privileges...
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Section 36.208(c) (Section-By-Section Analysis and Response to Comments)
Public Health Service, the Centers for Disease Control, and the National Institutes of Health, including the National Institute of Mental Health....
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Some Examples of Mental or Psychological Impairments [Sec. 382.5(a)(2)]
These tips are aimed at ensuring that services, facilities, and other accommodations are provided to passengers with disabilities in a respectful and helpful manner....
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EXHIBIT A
of auxiliary aids and services, unless Peapod can demonstrate that taking those steps would fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or...
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New Jersey Division of Vocational Rehabilitation Services (DVRS)
Placement services: Through one-on-one assistance, customers develop job search and interviewing skills, obtain job leads, and receive support during the job search....
