N.D. Cal. UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA OAKLAND DIVISION Case No: C 07-3685 SBA 11-26-2014 IVANA KIROLA, et al.,...
Search Results "Customer Service"
Filters
Commonly Searched Documents
-
KIROLA v. THE CITY AND COUNTY OF SAN FRANCISCO
-
Q31. Are stores required to allow service animals to be placed in a shopping cart?
Are stores required to allow service animals to be placed in a shopping cart? A. No. Generally, the dog must stay on the floor, or the person must carry the dog. ...
-
Define "animal" or what qualifies certain species as "service animals." (Section-by-Section Analysis)
One commenter suggested defining "animal" (in the context of service animals) or the parameters of species to reduce the confusion over whether a particular service animal is covered. ...
-
C201.1 Scope
Manufacturers shall comply with the requirements in the Revised 255 Guidelines applicable to telecommunications equipment and customer premises equipment (and related software integral to...
-
§382.43(d)
(d) As a carrier covered under paragraph (c) of this section, you must provide a mechanism on your primary Web site for persons with disabilities to request disability accommodation services...
-
§ 382.43(d)
(d) As a carrier covered under paragraph (c) of this section, you must provide a mechanism on your primary Web site for persons with disabilities to request disability accommodation services...
-
Recreation and Heritage Resources Integrated Business Systems
This recreation resources management system identifies customer standards that the Forest Service expects to provide across all recreation and heritage resources program areas....
-
Q18. My city requires all dogs to be vaccinated. Does this apply to my service animal?
Does this apply to my service animal? A. Yes. Individuals who have service animals are not exempt from local animal control or public health requirements....
-
Louisiana Rehabilitation Services (LRS)
Programs & Services Blind Services Provides both vocational rehabilitation and independent living services to eligible individuals who are blind or visually impaired....
-
Section 1193.2 Scoping (Section-by-Section Analysis)
To do otherwise will create a hierarchy of opportunities for customers - a hierarchy that could seriously jeopardize telecommunications service delivery."...
-
Q20. My city requires me to register my dog as a service animal. Is this legal under the ADA?
My city requires me to register my dog as a service animal. Is this legal under the ADA? A. No. Mandatory registration of service animals is not permissible under the ADA. ...
-
Scoping [4.1.3(12)]
Shelves and display units allowing self-service by customers in mercantile occupancies are not required to comply with this section but are required to be on an accessible route....
-
Reasonable Modifications
Reasonable Modifications Businesses must make "reasonable modifications" in their policies, practices, or procedures when necessary so that people with disabilities can be their customers...
-
C201.2 Readily Achievable (Section-by-Section Analysis)
manufacturer determines that conformance to one or more requirements in Chapter 4 (Hardware) or Chapter 5 (Software) would not be readily achievable, it shall ensure that the equipment or service...
-
C. General Complaint Resolution Tips
You should familiarize yourself with this manual (and Appendix V containing the full text of part 382) and your carrier’s policies (concerning the law as well as good customer service...
-
C. Equipment and Features to Provide Direct and Equal Access to Emergency Communications Services
Remember, PSAPs must provide direct and equal access to emergency communications services for people who use TTYs....
-
§382.53(a)(1)
disability who identify themselves as persons needing visual or hearing assistance have prompt access to the same information provided to other passengers at each gate, ticketing area, and customer...
-
End Note
Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this...
-
36 CFR Part 1193 Telecommunications Act (Section 255) Accessibility Guidelines - Preamble
The Act requires manufacturers of telecommunications equipment and customer premises equipment to ensure that the equipment is designed, developed, and fabricated to be accessible to and...
-
§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested by or on behalf...
-
2017 National ADA Symposium
Published on Jul 25, 2017 - Interviews and clips from the 2017 National ADA Symposium in Chicago, IL. Join us in Pittsburg in 2018! ETA Editor's Note: Take a peek at 0:52-0:56 of...
-
The A11Y Project
The A11Y Project is a community-driven effort to make web accessibility easier. The Accessibility Project understands that making webdesign accessible is difficult, and we want to...
-
EXHIBIT A Required Accessible Elements at QuikTrip Stores
Any other amenities offered to customers at other fuel positions (e.g., paper towel dispensers, squeegees, trash receptacles) shall also be offered at the accessible fuel positions provided...
