(a) Except as provided in paragraph (b) of this section, a carrier shall not take any of the following actions, with respect to a person who is otherwise a qualified individual with a disability...
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§ 382.51 Communicable diseases
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
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§ 382.1 Purpose
The purpose of this part is to implement the Air Carrier Access Act of 1986 (49 U.S.C. 41705), which provides that no air carrier may discriminate against any otherwise qualified individual...
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§ 382.43(c)
(c) If you are a U.S. or foreign air carrier that operates at least one aircraft having a designed seating capacity of more than 60 passengers and owns or controls a primary Web site that...
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382.111 What services must carriers provide to passengers with a disability on board the aircraft?
382.111 What services must carriers provide to passengers with a disability on board the aircraft? ETA Editor's Note This section has no content in the original document....
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14 CFR Parts 382 and 399; 49 CFR Part 27 - Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports - Preamble
SUMMARY: The Department of Transportation is amending its rules implementing the Air Carrier Access Act (ACAA) to require U.S. air carriers and foreign air carriers to make their Web sites...
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382.1 What is the purpose of this Part?
The section is amended to include foreign carriers....
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Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?
ANSWER: Although many of the major U.S. carriers currently provide in-flight medical oxygen for a fee, part 382 does not require them to do so....
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Background
On May 13, 2008, the Department of Transportation (“Department” or “DOT,” also “we” or “us”) amended 14 CFR Part 382 (Part 382), its ACAA rule, to apply the rule to foreign carriers and...
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§382.19 May carriers refuse to provide transportation on the basis of disability?
[See subsections ...]
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382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain specific services in connection with a flight?
382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain specific services in connection with a flight?...
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382.95 What are carriers’ general obligations with respect to boarding and deplaning assistance?
382.95 What are carriers’ general obligations with respect to boarding and deplaning assistance?...
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382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?...
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§ 382.23 Airport facilities
(a) This section applies to all terminal facilities and services owned, leased, or operated on any basis by an air carrier at a commercial service airport, including parking and ground transportation...
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Service Animal Issues
of credentials from a training school that the carrier recognizes....
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§382.21 May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
[See subsections ...]
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Accommodations for Passengers Who are Deaf or Hard of Hearing
Accommodations for Passengers Who are Deaf or Hard of Hearing If the safety briefings are presented to passengers on video screens, carriers must ensure that the video presentation is...
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382.29 May a carrier require a passenger with a disability to travel with a safety assistant?
382.29 May a carrier require a passenger with a disability to travel with a safety assistant?...
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§ 382.43 Treatment of mobility aids and assistive devices
(a) When wheelchairs or other assistive devices are disassembled by the carrier for stowage, the carrier shall reassemble them and ensure their prompt return to the individual with a disability...
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§382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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§ 382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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C. Mobility Aids and Assistive Devices
If, in assisting a passenger with a disability, a carrier employee or contractor takes apart the passenger’s mobility aid or assistive device (e.g., a wheelchair), another carrier employee...
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382.131 Do baggage liability limits apply to mobility aids and other assistive devices?
Carriers and passengers should note that section 382.131 applies only to domestic U.S. travel....
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§382.117(d)
(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances...