382.21 May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?...
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382.21 May carriers limit access to transportation on the basis that a passenger has a communicable disease or other medical condition?
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If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees
If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees If, after careful consultation with a CRO and any other personnel required to be consulted by...
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382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
382.53 What information must carriers give individuals with a vision or hearing impairment at airports?...
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act): Preamble and Section-by-Section Analysis (with amendments issued through July 2010)
Basis of Disability in Air Travel AGENCY: Department of Transportation, Office of the Secretary ACTION: Final Rule SUMMARY: The Department of Transportation is amending its Air Carrier...
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§382.145 What records concerning training must carriers retain?
[See subsections ...]
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§ 382.3 Applicability
(a) Except as provided in this section, this part applies to all air carriers providing air transportation. (b) Sections 382.21-382.63 do not apply to indirect air carriers....
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Employee Training
Management of carriers should be aware that proper training of carrier personnel is critical to compliance with the ACAA and part 382....
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§ 382.61 Training
(a) Each carrier which operates aircraft with more than 19 passenger seats shall provide training, meeting the requirements of this paragraph, for all its personnel who deal with the traveling...
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§382.159 How are complaints filed with DOT?
[See subsections ...]
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382.159 How are complaints filed with DOT?
382.159 How are complaints filed with DOT? Changes from the corresponding provision of the existing regulation include a time frame for filing informal complaints, a change of postal...
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Responsibilities of Employees other than the CRO
Responsibilities of Employees other than the CRO You should be aware that all personnel dealing with the traveling public should be trained to proficiency regarding the legal requirements and the carrier’s...
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382.115 What requirements apply to on-board safety briefings?
382.115 What requirements apply to on-board safety briefings? This provision also parallels its counterpart in the existing rule.
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382.19 May carriers refuse to provide transportation on the basis of disability?
382.19 May carriers refuse to provide transportation on the basis of disability?...
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Are airlines allowed to charge for providing services to passengers with disabilities?
Examples of required services for which carriers may not charge are assistance with enplaning, deplaning, and making flight connections, and the carriage of assistive devices (including...
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3. Scope—Web Sites and Other Electronic Information and Communication Technologies
on a carrier's primary Web site marketing air transportation to the general public in the United States....
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§ 382.57 Charges for accommodations prohibited
Carriers shall not impose charges for providing facilities, equipment, or services that are required by this part to be provided to qualified individuals with a disability....
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4. Applicability
Applicability The SNPRM: We proposed to apply the WCAG 2.0 Web site accessibility standard to U.S. and foreign carrier primary Web sites that market (i.e., advertise or sell) air transportation...
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§382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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§382.7(d)
(d) As a foreign carrier, if you operate a charter flight from a foreign airport to a U.S. airport, and return to a foreign airport, and you do not pick up any passengers in the U.S., the...
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6. Compliance Monitoring
We discussed, but did not propose to require, that carriers post WCAG 2.0 “conformance claims” on their Web sites....
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382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?
382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?...
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
These individual carrier reports will contain summary information on the number of such complaints, the type of disability, and the nature of the complaint....
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§27.71(f)
(f) Contracts or leases between carriers and airport operators concerning the use of airport facilities shall set forth the respective responsibilities of the parties for the provision of...