The carrier associations felt that requiring carriers to produce a guidance manual would further burden staff members already busy implementing other passenger protection requirements....
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2. Usability and Performance Standards
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§382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
As a carrier, you must not require a passenger with a disability to provide advance notice of the fact that he or she is traveling on a flight....
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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§382.35 May carriers require passengers with a disability to sign waivers or releases?
[See subsections ...]
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§382.117 Must carriers permit passengers with a disability to travel with service animals?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?...
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§382.141 What training are carriers required to provide for their personnel?
[See subsections ...]
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§ 382.55 Miscellaneous provisions
(a) Carriers shall permit dogs and other service animals used by persons with a disability to accompany the persons on a flight....
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§382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
At a foreign airport at which enplaning, deplaning, or connecting assistance is provided by the airport operator, rather than by carriers, as a carrier you may rely on the services provided...
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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Air Carrier Access Act
The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments....
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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§382.15 Do carriers have to make sure that contractors comply with the requirements of this Part?
[See subsections ...]
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5. Conforming Alternate Versions
The alternate version promoted by the carrier associations and some individual carriers (i.e., text-only Web site containing core air travel services and information only), however, would...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act) (with amendments issued through May 2016)
U.S. Department of Transportation 14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air...
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382.23 May carriers require a passenger with a disability to provide a medical certificate?
382.23 May carriers require a passenger with a disability to provide a medical certificate?...
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Can the carrier limit the amount of money they pay me for this claim...as they currently may for domestic baggage claims?
QUESTION: I was flying a U.S. carrier from New York to California and they damaged my expensive battery-powered wheelchair. I purchased this wheelchair last year for $10,000....
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Does the ADA prohibit discrimination by airlines?
Discrimination by air carriers in areas other than employment is not covered by the ADA, but rather, by the Air Carrier Access Act (ACAA)....
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Make a Reasonable Effort to Accommodate, Even Without Advance Notice
As a policy, your carrier does not provide medical oxygen on any flights. What should you do?...
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§382.117(a)
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability....
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1. Technical Standard for Web Site Accessibility
Regarding compliance with the WCAG 2.0 standard at Level AA, the carrier associations asserted that requiring carriers to comply with WCAG 2.0 would “set a very high bar that exceeds federal...
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§382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
[See subsections ...]
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Air Carrier Access Act
Air Carrier Access Act, for questions pertaining to air transportation, call Department of Transportation: Aviation Consumer Protection Division 800-778-4838 (voice) 800-455-9880...