382.53 What information must carriers give individuals with a vision or hearing impairment at airports?...
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382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
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Employee Training
Management of carriers should be aware that proper training of carrier personnel is critical to compliance with the ACAA and part 382....
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§382.145 What records concerning training must carriers retain?
[See subsections ...]
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§ 382.61 Training
of any equipment used to accommodate passengers with a disability...
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382.19 May carriers refuse to provide transportation on the basis of disability?
382.19 May carriers refuse to provide transportation on the basis of disability?...
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Water Closets and Toilet Compartments for Children's Use: ADA Standard Section 604.9
Section 604.9 covers the current ADA Standards for water closets and toilet compartments for children's use.
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§27.71(f)
(f) Contracts or leases between carriers and airport operators concerning the use of airport facilities shall set forth the respective responsibilities of the parties for the provision of...
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§382.51(a)
(a) As a carrier, you must comply with the following requirements with respect to all terminal facilities you own, lease, or control at a U.S. airport:...
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Common Use or Public Use System Interface: ADA Standard Section 708.4.1
The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface....
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Responsibilities of Employees other than the CRO
Responsibilities of Employees other than the CRO You should be aware that all personnel dealing with the traveling public should be trained to proficiency regarding the legal requirements and the carrier’s...
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382.115 What requirements apply to on-board safety briefings?
382.115 What requirements apply to on-board safety briefings? This provision also parallels its counterpart in the existing rule.
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11B-708.4.1 Common use or public use system interface
The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface....
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Are airlines allowed to charge for providing services to passengers with disabilities?
Examples of required services for which carriers may not charge are assistance with enplaning, deplaning, and making flight connections, and the carriage of assistive devices (including...
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§ 382.55 Miscellaneous provisions
(a) Carriers shall permit dogs and other service animals used by persons with a disability to accompany the persons on a flight....
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§ 382.57 Charges for accommodations prohibited
Carriers shall not impose charges for providing facilities, equipment, or services that are required by this part to be provided to qualified individuals with a disability....
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§382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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§382.7(d)
(d) As a foreign carrier, if you operate a charter flight from a foreign airport to a U.S. airport, and return to a foreign airport, and you do not pick up any passengers in the U.S., the...
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382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?
382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?...
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11B-1008.2.6.2 Use zones
Ground surfaces located within use zones shall comply with ASTM F 1292 (1999 edition or 2004 edition)....
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11B-246.4 Day use areas and vista points
Day use areas, vista points, and similar areas shall be accessible....
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§382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
As a carrier, you must not require a passenger with a disability to provide advance notice of the fact that he or she is traveling on a flight....
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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§382.35 May carriers require passengers with a disability to sign waivers or releases?
[See subsections ...]