[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.155 How must carriers respond to written complaints?
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Compliance Dates for New Kiosk Orders and Airline/Airport Agreements
For both carriers and airports that jointly own, lease, or control shared-use automated kiosks, we proposed to require that they enter into written, signed agreements allocating their respective...
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382.151 What are the requirements for providing Complaints Resolution Officials?
U.S. carriers must make a CRO available – either in person or via telephone – at each airport the carrier serves, at all times the carrier is operating at the airport....
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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§ 382.5 Air Carrier or carrier
§ 382.5 Air Carrier or carrier....
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§382.159 How are complaints filed with DOT?
[See subsections ...]
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382.159 How are complaints filed with DOT?
382.159 How are complaints filed with DOT? Changes from the corresponding provision of the existing regulation include a time frame for filing informal complaints, a change of postal...
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]
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§382.3 Carrier
Carrier means a U.S. citizen (“U.S. carrier”) or foreign citizen (“foreign carrier”) that undertakes, directly or indirectly, or by a lease or any other arrangement, to engage in air transportation...
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Air Carrier Access Act Technical Assistance Manual (2005)
What Airline Employees, Airline Contractors, and Air Travelers with Disabilities Need to Know About Access to Air Travel for Persons with Disabilities A Guide to the Air Carrier Access...
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§382.143 When must carriers complete training for their personnel?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009]
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Foreign Air Carriers
L. 106-181) amended the ACAA to cover foreign air carriers....
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382.141 What training are carriers required to provide for their personnel?
382.141 What training are carriers required to provide for their personnel? This section continues, for the most part, the requirements of the existing rule....
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Indirect Air Carriers
If an indirect air carrier provides facilities or services for passengers that are covered for other carriers by sections 382.21 through 382.55, the indirect air carrier must do so in a...
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225(a)(1) Common carrier or carrier
(1) Common carrier or carrier The term "common carrier" or "carrier" includes any common carrier engaged in interstate communication by wire or radio as defined in section 153 of this...
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§382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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§ 382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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Carrier Programs
Carriers operating aircraft with more than 19 passenger seats must establish and implement a written program for carrying out the requirements of the law....
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4. Applicability
to passengers who indicate they are unable to use the agent's Web site....
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§27.71(j)(5)
(5) Airport operators are jointly and severally liable with carriers for ensuring that shared-use automated airport kiosks are compliant with the requirements of paragraphs (j) and (k) of...