In fact, the regulations acknowledge that business may “mix and match” to best meet their customers’ needs....
Search Results "Customer Service"
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Customizing the readily achievable plan
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Section 36.309 Examinations and Courses (Section-By-Section Analysis and Response to Comments)
Examinations covered by this section would include a bar exam or the Scholastic Aptitude Test prepared by the Educational Testing Service....
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Maintaining Accessible Features for Customers
lowered reception desk areas filled with decorative vases, routes to public restrooms blocked by supplies, and poorly placed, oversized furniture in accessible rooms all convey to the customer...
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III−4.3300 Examples of auxiliary aids and services
III−4.3300 Examples of auxiliary aids and services. Auxiliary aids and services include a wide range of services and devices that promote effective communication....
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DOJ Compliance Highlights
Transportation and hotel vans: If transportation services are provided accessible transportation must be provided. Vans of 15 passengers or larger are required to have a lift....
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Examples of alternative ways to serve a customer when barrier removal is not feasible are:
Examples of alternative ways to serve a customer when barrier removal is not feasible are: At a dry cleaner's, providing curb-side service for a customer dropping off or picking up...
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§35.160 General
in, and enjoy the benefits of, the public entity’s service, program, or activity....
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D. TERMS OF AGREEMENT
The Museum shall not discriminate against individuals with disabilities on the basis of disability in the full and equal enjoyment of its goods, services, and facilities. 42 U.S.C. § 12182...
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Federal Communications Commission
Federal Communications Commission offers technical assistance on the ADA's telephone relay service (TRS) requirements....
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§35.130 General Prohibitions Against Discrimination
However, it would be a violation of this section if the entity then excluded these children from other recreational services for which they are qualified to participate when these services...
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Do facilities in remote locations have to be accessible?
The Forest Service must give everyone the opportunity to use Forest Service facilities and programs....
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Customized personal website help UAE
I’m looking for professional support to create a customized personal website in the UAE....
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Accessible Route Into and Through the Business
Customers with disabilities will not be able to shop in a store if the route through an entry plaza is too narrow because of a display of snow blowers, if the maneuvering clearance alongside...
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A. Statutory and Rulemaking History Up to the 2008 NPRM
The ADA broadly protects the rights of individuals with disabilities in employment, access to State and local government services, places of public accommodation, transportation, and other...
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Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?
Q: Can a PSAP dedicate a separate seven-digit line for TTY calls? A: Yes, but TTY users must also have direct, equal access to all call-taking positions on 9-1-1 lines. A PSAP...
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ABA Accessibility Standard for GSA Facilities Pocket Guide
Pocket Guide to the ABA Accessibility Standard for GSA Facilities With Selected Sections from GSA’s Federal Management Regulation Final Rule Adopting GSA’s ABA Accessibility...
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907.5.2.3.5 Groups R-2.1, R-3.1 and R-4
907.5.2.3.5 Groups R-2.1, R-3.1 and R-4. Protective social care facilities which house persons who are hearing impaired, shall be provided with notification appliances for the...
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May a transit operator deny boarding to a rider whose wheelchair is difficult to secure?
No. If the transit operator has a policy that requires securement, or if a rider asks that the wheelchair be secured, Section 37.165(f) of the DOT ADA regulations requires...
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May a transit operator deny boarding to a rider whose wheelchair is difficult to secure?
No. If the transit operator has a policy that requires securement, or if a rider asks that the wheelchair be secured, Section 37.165(f) of the DOT ADA regulations requires transit...
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7.2(2)(ii)
(ii) an auxiliary counter with a maximum height of 36 in (915 mm) in close proximity to the main counter shall be provided; or
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7.2(2)(i)
(i) a portion of the main counter which is a minimum of 36 in (915 mm) in length shall be provided with a maximum height of 36 in (915 mm); or
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907.5.2.3.4 Groups R-2.1, R-3.1 and R-4
Protective social care facilities which house persons who are hearing impaired, shall be provided with notification appliances for the hearing impaired installed in accordance with...
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907.5.2.3.4 Groups R-2.1, R-3.1 and R-4
Protective social care facilities which house persons who are hearing impaired, shall be provided with notification appliances for the hearing impaired installed in accordance with...
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F. Training
calls through TTYs and the relay service; and MSHA’s complaint resolution procedure described in Paragraph 32 of this Agreement....