Ask if the passenger has documentation that satisfies the requirements for determining that the animal is a service animal (see discussion of “Documentation” above). If...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
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D. Stowing and Treatment of Personal Equipment
You should be familiar with the legal requirements for storage and treatment of personal equipment used by passengers with a disability, including ventilator/respirators,...
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§ 382.47 Accommodations for persons with hearing impairments
(b) In aircraft in which safety briefings are presented to passengers on video screens, the carrier shall ensure that the video presentation is accessible to persons with hearing impairments...
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§382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
[See subsections ...]
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382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment?
382.125 What procedures do carriers follow when wheelchairs, other mobility aids, and other assistive devices must be stowed in the cargo compartment? As under the current rule,...
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Passengers with Disabilities: A Summary of DOT Rule Title 14 CFR Part 382
Passengers with Disabilities The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. The Department of Transportation has a rule defining...
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You must provide timely access to the same information given to other passengers for those who are deaf, blind
You must provide blind or visually-impaired passengers and passengers who are deaf, hard of hearing, or deaf-blind, timely access to the same information given to other...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (with amendments issued through July 2003)
14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel Includes amendments issued through July 2003 (e.g., includes the amendment on reporting of...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act): Preamble and Section-by-Section Analysis (with amendments issued through July 2010)
Nondiscrimination on the Basis of Disability in Air Travel 73 FR 27614, May 13, 2008, as modified by: Correction Notice of 74 FR 11469, March 18,...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act) (with amendments issued through May 2016)
U.S. Department of Transportation 14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air...
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Service Animal Issues
This principle applies to concerns about passengers who have allergies not rising to the level of a disability or cultural or personal objections to being on the same aircraft with a certain...
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Aircraft Accessibility Features
The Foreign Carriers NPRM proposed extending to foreign carriers requirements for aircraft accessibility features based, with some modifications, on provisions in the existing ACAA rule....
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Aviation Consumer Protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates...
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If Aircraft is Substituted, Make an Effort to Accommodate
If Aircraft is Substituted, Make an Effort to Accommodate Even if a passenger with a disability provides advance notice, sometimes weather or mechanical problems require cancellation...
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SECTION 412 AIRCRAFT-RELATED OCCUPANCIES
SECTION 412 AIRCRAFT-RELATED OCCUPANCIES...
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§ 382.40 Boarding assistance for small aircraft
§ 382.40 Boarding assistance for small aircraft....
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§ 382.40a Boarding assistance for large aircraft
§ 382.40a Boarding assistance for large aircraft....
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U.S. Department of Transportation: Disability Information in Aviation
U.S. Department of Transportation: Office of Aviation Enforcement and Proceedings A compilation of rules, guidance, enforcement orders and publications on disability issues in...
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Department of Transportation: Disability Training Materials and Helpful Information
The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (AEP) and Office of Transportation Policy have developed informative modular programs that can...
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DOT: Traveling with Service Animals with Closed Captioning
A helpful video for individuals with disabilities who are traveling with a service animal to, from, or within the United States.
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382.119 What information must carriers give individuals with vision or hearing impairment on aircraft?
382.119 What information must carriers give individuals with vision or hearing impairment on aircraft?...
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You may refuse transportation to the individual with a disability if it would endanger the safety of the aircraft
If transportation of a passenger with a disability would endanger the safety of the aircraft or the health or safety of its passengers or violate an FAA safety regulation, you may refuse...
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Subpart H—Services on Aircraft
[See subsections ...]
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Subpart E—Accessibility of Aircraft
[See subsections ...]
