When considering ordering, purchasing, or leasing aircraft, management of carriers should keep in mind that the following features are required for aircraft ordered by the carrier after...
Search Results "Aircraft"
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Aircraft Accessibility
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Seating Accommodations
If carriers do not employ a system for advance seat assignments, if a passenger with a disability self-identifies, the passenger must be allowed to pre-board the aircraft and select a seat...
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Storing Wheelchairs and Other Assistive Devices in the Cabin
Devices in the Cabin Carriers must allow passengers with a disability using personal ventilators/respirators to bring their equipment, including non-spillable batteries, on board the aircraft...
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On-Board Wheelchairs
Wheelchairs When required, on-board wheelchairs must be equipped with specific features and be designed to be compatible with the maneuvering space, aisle width, and seat height of the aircraft...
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Wheelchairs Unable to be Stowed in the Cabin as Carry-on
stowed in the cabin as carry-on baggage, carriers must ensure the timely checking and return of the passenger’s wheelchair or other assistive device as close as possible to the door of the aircraft...
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Battery-powered Wheelchairs
Battery-powered Wheelchairs Carriers must accept a passenger’s battery-powered wheelchair, including the battery, as checked baggage unless baggage compartment size and aircraft airworthiness...
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Do I still get priority stowage for my folding wheelchair if the pilot happens to have his personal belongings in that space when I pre-board?
QUESTION: On aircraft that must have a priority stowage space in the cabin for my personal folding wheelchair, do I still get priority stowage for my folding wheelchair if the pilot happens...
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Was the carrier correct in asking me to take a seat other than a bulkhead seat in the emergency exit row?
QUESTION: I fly with my service animal and normally ask for a bulkhead seat, as it provides a little bit more room for my service dog. On a recent flight, the carrier would not allow...
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers in the airport terminal or on the aircraft...
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A Preflight Announcement with Noah Seidel
Like many of us gearing up for the holiday season, Storyteller Noah Seidel has been traveling a lot recently. Noah uses a wheelchair, and unfortunately, some airlines don’t know how...
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Aviation Consumer Protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates...
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DOT: Traveling with Service Animals with Closed Captioning
A helpful video for individuals with disabilities who are traveling with a service animal to, from, or within the United States.
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Department of Transportation: Disability Training Materials and Helpful Information
The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (AEP) and Office of Transportation Policy have developed informative modular programs that can...
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U.S. Department of Transportation: Disability Information in Aviation
U.S. Department of Transportation: Office of Aviation Enforcement and Proceedings A compilation of rules, guidance, enforcement orders and publications on disability issues in...