passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers in the airport terminal or on the aircraft...
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
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§382.41 What flight-related information must carriers provide to qualified individuals with a disability?
carrier, you must provide the following information, on request, to qualified individuals with a disability or persons making inquiries on their behalf concerning the accessibility of the aircraft...
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382.61 What are the requirements for movable aisle armrests?
When we say “new aircraft” in this context, we mean aircraft that were new at the time they were ordered by or delivered to the U.S. carrier....
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§ 382.37 Seat assignments
with a disability whom the animal is accompanying (see § 382.55(a)(2)), the carrier shall offer the passenger the opportunity to move with the animal to a seat location, if present on the aircraft...
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B. Information about the Aircraft
You should be familiar with and be able to provide information about aircraft accessibility for passengers with a disability when they request this information....
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§382.7(b)
(b) If you are a foreign carrier, this part applies to you only with respect to flights you operate that begin or end at a U.S. airport and to aircraft used for these flights....
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§382.7(a)
(a) If you are a U.S. carrier, this Part applies to you with respect to all your operations and aircraft, regardless of where your operations take place, except as otherwise provided in...
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On-Board Wheelchairs
Wheelchairs When required, on-board wheelchairs must be equipped with specific features and be designed to be compatible with the maneuvering space, aisle width, and seat height of the aircraft...
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What do I do if a passenger claims that he or she is allergic to someone else’s service animal?
First, remember that not all allergies rise to the level of a disability. The fact that someone may have a stuffy nose or sneeze when exposed to dog or cat dander does not...
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F. Safety Briefings
[See subsections ...]
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382.111 What services must carriers provide to passengers with a disability on board the aircraft?
382.111 What services must carriers provide to passengers with a disability on board the aircraft? ETA Editor's Note This section has no content in the original document....
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§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested by or on behalf...
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§382.1 What is the purpose of this part?
This rule prohibits both U.S. and foreign carriers from discriminating against passengers on the basis of disability; requires carriers to make aircraft, other facilities, and services accessible...
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382.41 What flight-related information must carriers provide to qualified individuals with a disability?
Carriers must provide information about the accessibility features of aircraft (e.g., the presence and location of seats that can be accessed through movable armrests, and seats not available...
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You must ensure that there is space to stow at least one folding wheelchair
You must ensure that there is space for at least one passenger with a disability to stow a folding wheelchair in the cabin of the aircraft if the aircraft has a designed seating capacity...
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Accommodating Passengers With Service Animals in the Cabin
[See subsections ...]
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Service Animals
Regardless of your carrier’s policies with respect to pets, carriers are required by law to permit passengers with a disability to be accompanied by service animals in the cabin....
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Was the carrier correct in asking me to take a seat other than a bulkhead seat in the emergency exit row?
QUESTION: I fly with my service animal and normally ask for a bulkhead seat, as it provides a little bit more room for my service dog. On a recent flight, the carrier would not allow...
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If Service Animal Cannot be Accommodated at Assigned Seat
If Service Animal Cannot be Accommodated at Assigned Seat If a service animal cannot be accommodated at the seat of the passenger with a disability and if there is another seat in...
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§ 382.45 Passenger information
This information shall pertain to the type of aircraft and, where feasible, the specific aircraft scheduled for a specific flight: (1) The location of seats, if any, with movable armrests...
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382.67 What is the requirement for priority space in the cabin to store a passenger’s wheelchair?
This requirement applies to aircraft with 100 or more passenger seats....
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Seating Accommodations
If carriers do not employ a system for advance seat assignments, if a passenger with a disability self-identifies, the passenger must be allowed to pre-board the aircraft and select a seat...
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In-Flight Audio and Video Services
Second, we proposed to require U.S. and foreign carriers to provide high-contrast captioning on entertainment videos, DVDs, and other audio-visual displays on new aircraft, or aircraft ordered...
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Storing Assistive Devices in the Aircraft Cabin
Storing Assistive Devices in the Aircraft Cabin You must allow passengers with a disability to bring their personal ventilators/respirators, including non-spillable batteries, on board...