As an employee of the delivering carrier, on request, you must provide assistance to a passenger with a disability in making flight connections and providing transportation between gates...
Search Results "Passenger Vessel"
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C. Air Travelers with a Disability Changing Planes
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A. Aircraft Accessibility
In order to assist passengers with a disability, it is important for you to have some understanding of how aircraft have been made accessible to accommodate those passengers....
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19. Specific Drivers
A passenger's request for a specific driver may be denied. Having a specific driver is not necessary to afford the passenger the service provided by the transit operator....
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19. Specific Drivers
A passenger's request for a specific driver may be denied. Having a specific driver is not necessary to afford the passenger the service provided by the transit operator....
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§382.51(b)(1)
(1) This means that passengers with a disability must be able to move readily through such terminal facilities to get to or from the gate and any other area from which passengers board the...
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§382.141(a)(3)
You must also train these employees to recognize requests for communication accommodation from deaf-blind passengers and to use established means of communicating with these passengers when...
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§382.55(b)(3)
(3) You must not require private security screenings of passengers with a disability to a greater extent, or for any different reason, than for other passengers....
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§382.27(f)
(f) If a passenger with a disability provides the advance notice you require, consistent with this section, and the passenger is forced to change to another flight (e.g., because of a flight...
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Written Explanation for Refusal of Transportation
When a carrier refuses to provide transportation to a passenger on a basis relating to disability, the carrier must specify in writing to the passenger the basis for the determination within...
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5. Fare Handling
A passenger's request for transit personnel (e.g., the driver, station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established...
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5. Fare Handling
A passenger's request for transit personnel (e.g., the driver, station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established...
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15. Caring for Service Animals
A paratransit or fixed route passenger's request that the driver take charge of a service animal may be denied....
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15. Caring for Service Animals
A paratransit or fixed route passenger's request that the driver take charge of a service animal may be denied....
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382.57 What services must carriers provide if their automated kiosks are inaccessible?
., to wheelchair users because of height or reach issues, to visually-impaired passengers because of issues related to visual displays or touch screens), carriers must ensure equal treatment...
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Responsibilities of Employees other than the CRO
You should convey this information to passengers with a disability under the appropriate circumstances....
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§ 37.187(b)
(b) Each operator retains the responsibility for providing the transportation required by this subpart to the passenger for its portion of an interline trip....
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§382.55(c)
(c) Except as provided in paragraph (d) of this section, if a passenger with a disability requests a private screening in a timely manner, you must provide it in time for the passenger to...
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§382.81(c)
(c) For a passenger with a disability traveling with a service animal, you must provide, as the passenger requests, either a bulkhead seat or a seat other than a bulkhead seat....
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How do I know it’s a service animal and not a pet?
Obtain credible verbal assurances: Ask the passenger: “Is this your pet?”...
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1.6.3 Commercial Service Airport.
A public airport that enplanes 2,500 or more passengers annually and receives scheduled passenger aircraft service. (49 U.S.C. § 47102)(7))....
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§382.21(a)
(a) You must not do any of the following things on the basis that a passenger has a communicable disease or infection, unless you determine that the passenger's condition poses a direct...