(d) If your action under this section results in the postponement of a passenger's travel, you must permit the passenger to travel at a later time (up to 90 days from the date of the postponed...
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§382.21(d)
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You must not discriminate against qualified individuals with a disability
[Sec. 382.7(a)(1)] You must not require a passenger with a disability to accept special services (including, but not limited to, pre-boarding) not requested by the passenger....
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§382.91(d)
(d) As part of your obligation to provide or ensure the provision of assistance to passengers with disabilities in moving through the terminal (e.g., between the terminal entrance and the...
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C. Boarding and Deplaning Assistance
If a passenger with a disability requests assistance getting on or off an airplane or you offer assistance and the passenger consents to the type of boarding or deplaning assistance you...
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1. Snow and Ice
Except in extreme conditions that rise to the level of a direct threat to the driver or others, a passenger's request for a paratransit driver to walk over a pathway that has not been fully...
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1. Snow and Ice
Except in extreme conditions that rise to the level of a direct threat to the driver or others, a passenger's request for a paratransit driver to walk over a pathway that has not been fully...
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Garaventa Genesis Shaftway - Vertical Platform Lift
The components of the Shaftway Models consist of a drive mast, passenger platform, doors/gates, call stations and platform controls....
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§382.151(c)(1)
(1) In any situation in which any person complains or raises a concern with your personnel about discrimination, accommodations, or services with respect to passengers with a disability,...
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§ 37.189(e)
This requirement applies to passengers with disabilities on the same basis as other passengers....
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§382.67(b)
(b) If you are a carrier that uses the seat-strapping method to stow a manual passenger wheelchair, you must ensure that there is priority space for at least two such wheelchairs, if stowing...
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H. Your Obligation to Provide Services and Equipment
and accepted by the passenger, you must provide it....
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§ 37.213(a)(2)(ii)
If the passenger can receive the confirmation by this method, then the operator shall provide a unique confirmation number to the passenger when the request is made and provide a paper copy...
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§ 37.213(b)(2)(ii)
If the passenger can receive the confirmation by this method, then the operator shall provide a unique confirmation number to the passenger when the request for equivalent service is made...
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Availability of the CRO
If the CRO is made available by telephone, it must be at no cost to the passenger. The CRO must be accessible via a TTY for passengers who are deaf or hard of hearing....
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C. Mobility Aids and Assistive Devices
If, in assisting a passenger with a disability, a carrier employee or contractor takes apart the passenger’s mobility aid or assistive device (e.g., a wheelchair), another carrier employee...
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General Tips for Interacting with Individuals with Disabilities
Keep the passenger informed....
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§382.23(d)
(d) As a carrier, you may require that a passenger with a medical certificate undergo additional medical review by you if there is a legitimate medical reason for believing that there has...
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Individual Safety Briefings and Timely and Complete Access to Information
Carriers must ensure that, upon request, passengers with a disability, including those who are blind or visually impaired or deaf, hard of hearing, or deaf-blind, have timely access to information...
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Is obesity considered a disability under the ACAA?
QUESTION: Is obesity considered a disability under the ACAA and, if so, is an obese passenger entitled to two seats for the price of one if he or she needs more than one seat?...
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§382.117(e)
(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the...
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12. Personal Care Attendant (PCA)
While PCAs may travel with a passenger with a disability, transportation agencies are not required to provide a personal care attendant or personal care attendant services to meet the needs...
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§382.111(f)
(f) Effective communication with passengers who have vision impairments or who are deaf or hard-of-hearing, so that these passengers have prompt access to information the carrier provides...
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§382.83(a)(1)(iii)
(iii) If a passenger with a disability specified in §382.81 does not make a request at least 24 hours before the scheduled departure of the flight, you must meet the passenger's request...
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§382.85(a)(1)(i)
(i) When a passenger with a disability not described in §382.81(a) through (d) of this part makes a reservation more than 24 hours before the scheduled departure time of the flight, you...
