means an airport that is defined as a commercial service airport for purposes of the Federal Aviation Administration's Airport Improvement Program and that enplanes annually 2500 or more passengers...
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§27.5 Commercial service airport
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12162(a)(4)(A)(i)(II)
(II) such passenger can exit to the platform from the car such passenger occupies, move down the platform, and enter the adjacent accessible car described in subclause (I) without the necessity...
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Section 2. Slope
., an entrance and a passenger loading zone) are determined from a topographical map....
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You must make available a Complaints Resolution Official (CRO) at the airport
You must provide a CRO to a passenger even if the passenger does not use the term “Complaints Resolution Official” or “CRO.”...
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§ 382.39 Provision of services and equipment
In no case shall carrier personnel hand-carry a passenger in order to provide boarding or deplaning assistance (i.e., directly pick up the passenger's body in the arms of one or more carrier...
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Complaints
Carrier personnel would have to refer a passenger with a disability-related complaint or problem to a CRO....
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§382.87(a)
(a) As a carrier, you must not exclude any passenger with a disability from any seat or require that a passenger with a disability sit in any particular seat, on the basis of disability,...
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§382.83(a)(2)(i)
(i) You must provide notice that all passengers assigned these seats (other than passengers with a disability listed in §382.81 of this part) are subject to being reassigned to another seat...
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§382.41(d)
(d) Any limitations on the availability of storage facilities, in the cabin or in the cargo bay, for mobility aids or other assistive devices commonly used by passengers with a disability...
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Medical Certificates/Communicable Diseases
Some carriers questioned the objectivity or qualifications of a passenger’s physician to make a sound determination of whether it was safe for a passenger to travel....
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Are freight or service elevators required to comply?
When an elevator is used to provide a required accessible route between stories, it must meet requirements for passenger elevators....
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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§382.65(b)
(b) If a passenger asks you to provide an on-board wheelchair on a particular flight, you must provide it if the aircraft being used for the flight has more than 60 passenger seats, even...
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§382.125(c)
(c) You must provide for the checking and timely return of passengers' wheelchairs, other mobility aids, and other assistive devices as close as possible to the door of the aircraft, so...
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American Safety Tread Co., Inc. Style Narrow Width Elevator Sill
Anti-Slip Protection at Every Elevator Entrance Anti-slip elevator sills protect passengers in commercial building elevators....
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C. General Complaint Resolution Tips
First and foremost, you must not violate the civil rights of passengers with a disability....
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§382.55(a)
(a) All passengers, including those with disabilities, are subject to TSA security screening requirements at U.S. airports....
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§382.31(b)
(b) You may charge a passenger for the use of more than one seat if the passenger's size or condition (e.g., use of a stretcher) causes him or her to occupy the space of more than one seat...
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§ 38.93(a)(1)
(1) At least one door on each side of the car from which passengers board opening onto station platforms and at least one adjacent doorway into the passenger coach compartment, if provided...
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Security
procedures, particularly those enacted after the terrorist hijackings and tragic events of September 11, 2001, which affect or may affect the types of accommodations and services provided to passengers...
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§27.71(i)(2)
(2) With respect to any televisions and other audio-visual displays located in any gate area, ticketing area, first-class or other passenger lounge provided by a U.S. or foreign carrier,...
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§382.83(a)(1)(ii)
(ii) At any time up until 24 hours before the scheduled departure of the flight, you must assign a seat meeting the requirements of this section to a passenger with a disability meeting...
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§382.83(a)(2)(iv)
(iv) If a passenger with a disability listed in §382.81 does not check in at least an hour before the standard check-in time for the general public, you must meet the individual's request...
