(1) When a passenger with a disability is traveling with a personal care attendant who will be performing a function for the individual during the flight that airline personnel are not required...
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§382.81(b)(1)
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§ 382.5 Scheduled air service
Scheduled air service means any flight scheduled in the current edition of the Official Airline Guide, the carrier’s published schedule, or the computer reservation system used by the carrier...
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Allocation of Responsibilities for Shared-Use Kiosks
We asked a number of questions about the allocation of responsibilities and cost-sharing between airport operators and airlines for the procurement, operation, and maintenance of shared-use...
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How do I assist a passenger with a disability?
A passenger with a disability has the most information about his or her abilities, limitations, level of familiarity with the airport and airline, and needs in connection with traveling...
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When is a person “regarded as” having a disability?
Example 1: John, an individual with a mild heart condition controlled by medication, is denied transportation because airline personnel believe that flying will cause John to have heart...
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What about unusual service animals?
., snakes, other reptiles, ferrets, rodents, and spiders) pose unavoidable safety and/or public health concerns and airlines are not required to transport them....
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How do I know if a passenger is a qualified individual with a disability who is entitled to bring a service animal in the cabin of the aircraft if the disability is not readily apparent?
Remember, Part 382 is intended to facilitate travel by people with disabilities by requiring airlines to accommodate them on an individual basis....
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How do I know it’s a service animal and not a pet?
In this case, the airline personnel may require documentation (see Documentation below)....
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Who is a person with a “record of” a disability under part 382?
Example: Adam, a passenger who has had severe epileptic seizures in the past that rendered him unable to work, is denied transportation by airline personnel because of their concern that...
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Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities
., airport, airline, TSA websites); (f) standardization of wayfinding user interface systems within the airport(s) including technological interfaces; (g) compliance with federal and international...
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§382.119(b)
arrival time, boarding information, weather conditions at the flight's destination, beverage and menu information, connecting gate assignments, baggage claim, individuals being paged by airlines...
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§382.53(b)
., offers of compensation for surrendering a reservation), individuals being paged by airlines, aircraft changes that affect the travel of persons with disabilities, and emergencies (e.g...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
Explain your airline’s policy on pets (i.e., will or will not accept for carriage in the cabin or cargo hold), and what procedures to follow....
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382.41 What flight-related information must carriers provide to qualified individuals with a disability?
As a general matter under Part 382, when an agent acting on behalf of an airline provides inaccurate information to a passenger with a disability concerning a disability-related accommodation...
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E. Attendants
[Sec. 382.35(a)] Even if you have concerns about a passenger’s ability to access the lavatory or the passenger’s need for extensive special assistance which airline personnel are not obligated...
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382.121 What mobility aids and other assistive devices may passengers with a disability bring into the aircraft cabin?
These devices and aids cannot be counted against the airline’s carry-on limits....
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Request for Clarification and Extension of Comment Period
of America, and the Regional Airline Association for clarification of the proposal and a 120-day extension of the comment period....
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Section 37.105 Equivalent Service Standard
For example, there is an obvious sense in which an airline or car rental company is primarily engaged in the business of transporting people....
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Safety Considerations May Necessitate an Attendant
to assist in the passenger’s own evacuation from the aircraft; or deaf and severely impaired with respect to vision such that the passenger could not adequately communicate with airline...
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Mind's Eye Travel
following: Immigration Documents Boarding Passes Cruise Line Bag Tags Embarkation & Disembarkation Orientation While Onboard Ship Shore Excursions Braille Menus (when available) Airline...
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ELECTRIC VEHICLE (EV)
For the purpose of this code, off-road, self-propelled electric vehicles, such as industrial trucks, hoists, lifts, transports, golf carts, airline ground support equipment, tractors, boats...
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ELECTRIC VEHICLE (EV)
For the purpose of this code, off-road, self-propelled electric vehicles, such as industrial trucks, hoists, lifts, transports, golf carts, airline ground support equipment, tractors, boats...
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Automated Airport Kiosk Definition and Applicability Based on Function/Location
In some airports, automated kiosks are airline proprietary equipment (i.e., owned, leased, or controlled by each individual airline)....
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May an employer ask all employees what prescription medications they are taking?
For example, an airline could require pilots to report when they are taking medications that may affect their ability to fly....
