Airline personnel are not required to provide care, food, or special facilities for service animals....
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Are airline personnel responsible for the care and feeding of service animals?
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APPENDIX II: Airline Management-Related Issues
APPENDIX II Airline Management-Related Issues Appendix II highlights provisions of the ACAA and the accompanying regulations outlining specific responsibilities of management of carriers...
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What about a service animal that is not accompanying a qualified individual with a disability?
When a service animal is not accompanying a passenger with a disability, the airline's general policies on the carriage of animals usually apply....
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Qualified Individuals with Disabilities
Qualified Individuals with Disabilities6 6 See Glossary.
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May a carrier charge a maintenance or cleaning fee to passengers who travel with service animals?
Part 382 prohibits carriers from imposing special charges for accommodations required by the regulation, such as carriage of a service animal. However, a carrier may charge...
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§ 382.1 Purpose
§ 382.1 Purpose. The purpose of this part is to implement the Air Carrier Access Act of 1986 (49 U.S.C. 41705), which provides that no air carrier may discriminate against any...
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382.1 What is the purpose of this Part?
382.1 What is the purpose of this Part? The section is amended to include foreign carriers.
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§27.71(h) Service animal relief areas.
Each airport with 10,000 or more annual enplanements shall cooperate with airlines that own, lease, or control terminal facilities at that airport to provide wheelchair accessible animal...
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Other Services and Accommodations
Other Services and Accommodations ◼ Airlines are required to provide assistance with boarding, deplaning and making connections....
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How can airline personnel help ensure that passengers with service animals are assigned and obtain appropriate seats on the aircraft?
Let passengers know the airline’s policy about seat assignments for people with disabilities. For instance: (1) should the passenger request preboarding at the gate?...
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Contractors
Contractors This manual recognizes the important role that contractors play in providing services, equipment, and other accommodations to passengers with disabilities. A contactor...
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Background
Passengers may claim that their animals are service animals at times to get around airline policies that restrict the carriage of pets....
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Advice for Passengers with Service Animals
Ask about the airline’ policy on advance seat assignments for people with disabilities. For instance: (1) should a passenger request preboarding at the gate?...
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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Purpose of the Manual
Purpose of the Manual This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing regulations, 14 CFR part 382 (part 382). It is designed to serve as a brief...
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Passengers with Disabilities: A Summary of DOT Rule Title 14 CFR Part 382
The Department of Transportation has a rule defining the rights of passengers and the obligations of airlines under this law....
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A Preflight Announcement with Noah Seidel
Noah uses a wheelchair, and unfortunately, some airlines don’t know how to transport mobility devices....
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Air Carrier Access Act Technical Assistance Manual (2005)
What Airline Employees, Airline Contractors, and Air Travelers with Disabilities Need to Know About Access to Air Travel for Persons with Disabilities A Guide to the Air Carrier Access...
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Disability Training Materials and Helpful Information: from the U.S. Department of Transportation
and Office of Transportation Policy have developed informative modular programs that can be used to assist individuals with disabilities and to supplement the training and education of airline...
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§27.72 Boarding assistance for aircraft.
[80 FR 46514, Aug. 5, 2015]
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New Horizons: Information for the Air Traveler with a Disability
About this Document This guide is designed to offer travelers with disabilities a brief but authoritative source of information about the ACAA rule: the accommodations,...
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Department of Transportation: Disability Training Materials and Helpful Information
and Office of Transportation Policy have developed informative modular programs that can be used to assist individuals with disabilities and to supplement the training and education of airline...
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Two Steps for Airline Personnel
To determine whether an animal is a service animal and should be allowed to accompany its user in the cabin, airline personnel should: 1....
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Does the ADA prohibit discrimination by airlines?
Does the ADA prohibit discrimination by airlines?...
