The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates...
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Aviation Consumer Protection
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Are airlines allowed to charge for providing services to passengers with disabilities?
QUESTION: Are airlines allowed to charge for providing services to passengers with disabilities?...
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Q37. Do commercial airlines have to comply with the ADA?
Do commercial airlines have to comply with the ADA? A. No. The Air Carrier Access Act is the Federal law that protects the rights of people with disabilities in air travel. ...
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Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant?
QUESTION: Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant? ANSWER: No....
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Should passengers provide advance notice to the airline concerning multiple or large service animals?
In most cases, airlines may not insist on advance notice or health certificates for service animals under the ACAA regulations....
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DOT: Traveling with Service Animals with Closed Captioning
A helpful video for individuals with disabilities who are traveling with a service animal to, from, or within the United States.
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Compliance Dates for New Kiosk Orders and Airline/Airport Agreements
Development of airline application software and pilot testing with integration software could require up to another year....
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Guidance Concerning Service Animals
[See subsections ...]
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U.S. Department of Transportation: Disability Information in Aviation
U.S. Department of Transportation: Office of Aviation Enforcement and Proceedings A compilation of rules, guidance, enforcement orders and publications on disability issues in...
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I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant?
May airlines require me to travel with an attendant?...
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
QUESTION: How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?...
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Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?
Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?...
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Do the airlines have to provide me with such information? ANSWER: Yes....
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Prohibition of Discriminatory Practices
◼ Airlines may not limit the number of persons with disabilities on a flight....
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What about service animals in training?
Part 382 requires airlines to allow service animals to accompany their handlers5 in the cabin of the aircraft, but airlines are not required otherwise to carry animals of any kind either...
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Which carrier is responsible for providing this wheelchair assistance to the connecting gate?
QUESTION: I’m flying from Cleveland to Chicago on ABC Airlines and then connecting on XYZ Airlines on a flight from Chicago to Seattle....
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5. Other Issues—Federal Preemption
were preempted by the ACAA and the Airline Deregulation Act...
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Accessibility of Facilities
airline 48 hours’ notice that he or she can use an inaccessible lavatory but needs an on-board wheelchair to reach the lavatory...
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Administrative Provisions
Administrative Provisions ◼ Training is required for airline and contractor personnel who deal with the traveling public....
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ELECTRIC VEHICLE (EV)
For the purpose of this code, off-road, self-propelled electric vehicles, such as industrial trucks, hoists, lifts, transports, golf carts, airline ground support equipment, tractors, boats...
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What’s the difference between the Air Carrier Access Act (ACAA) and the Americans with Disabilities Act (ADA)?
ANSWER: The ACAA, signed into law by then-President Reagan in 1986, prohibits discrimination by airlines against individuals with disabilities in commercial air transportation....
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Kiosk at Non-Airport Locations
Kiosk at Non-Airport Locations The SNPRM: Although we proposed to apply the accessibility standard only to automated airport kiosks, we noted in the preamble that airlines may also own...
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Executive Summary
rulemaking is to ensure that passengers with disabilities have equal access to the same air travel-related information and services that are available to passengers without disabilities through airline...
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§382.3 Scheduled service
Scheduled service means any flight scheduled in the current edition of the Official Airline Guide, the carrier's published schedule, or the computer reservation system used by the carrier...
