U.S. Department of Justice Civil Rights Division Disability Rights Section
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
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Section B: Passenger Drop-Off Area
__ Staff:________________ Date:________ Time:_________ Address:_______________________________________ Location name:______________________ B Passenger Drop-Off Area...
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Gaps
Gaps Where wheelchair spaces are provided on amusement rides, the floors of rides must be coordinated with the floors of the load and unload areas so that when the ride is at the...
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11B-232.5.1 Cubicles and counters
Exception: The inmate or detainee side of cubicles or counters at non-contact visiting areas not serving holding cells or housing cells required to comply with Section 11B-232 shall not...
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11B-221.2.3.1 Horizontal dispersion
In assembly areas that have seating encircling, in whole or in part, a field of play or performance, wheelchair spaces shall be dispersed horizontally around the field of play or performance...
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11B-221.2.3.1 Horizontal dispersion
In assembly areas that have seating encircling, in whole or in part, a field of play or performance, wheelchair spaces shall be dispersed horizontally around the field of play or performance...
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11B-221.2.3.1 Horizontal dispersion
In assembly areas that have seating encircling, in whole or in part, a field of play or performance, wheelchair spaces shall be dispersed horizontally around the field of play or performance...
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1. Face-to-Face Communications
For more complex or lengthy exchanges, more advanced aids and services are required....
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II. DEFINITIONS
Appropriate Auxiliary Aids and Services” includes, but are not limited to Qualified interpreters on-site or through video remote interpreting (VRI) services; oral, relay...
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Sec.36.310(a) General
(a) General.
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11B-904.4.1 Parallel approach
A portion of the counter surface that is 36 inches (914 mm) long minimum and 34 inches (864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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904.4.1 Parallel Approach
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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904.4.1 Parallel Approach
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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Filing a complaint
If you believe that a VRS provider has not been following the FCC rules, you may file a complaint with us. There are multiple options for filing a complaint with the...
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Is a transportation operator required to procure vehicles with lifts that have a design load of more than 600 pounds?
No. 49 CFR Part 38 continues to require that lifts have a minimum design load of 600 pounds and that the lift platform accommodate a wheelchair measuring 30 inches by 48...
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Is a transportation operator required to procure vehicles with lifts that have a design load of more than 600 pounds?
No. 49 CFR Part 38 continues to require that lifts have a minimum design load of 600 pounds and that the lift platform accommodate a wheelchair measuring 30 inches by 48 inches....
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C.6.iii. - Does the requirement to open or close caption and audio describe apply to productions that have a limited purpose, scope, and shelf life or contain quickly "perishable" information?
Section 1194.22 of the Access Board standards applies requirements to web-based intranet and internet information and applications without regard to the perishable nature of a...
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Is a transportation operator required to carry these “overweight” wheelchairs?
Some wheelchairs weigh more than 600 pounds when occupied, and the design load of the lifts on our vehicles is 800 pounds. Is a transportation operator required to carry these...
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225(g) Complaint
(g) Complaint
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Some wheelchairs weigh more than 600 pounds when occupied, and the design load of the lifts on our vehicles is 800 pounds. Is a transportation operator required to carry these “overweight” wheelchairs?
Yes. Transportation operators must carry a wheelchair and occupant if the lift and vehicle can physically accommodate them. If a lift has the minimum design load of 600 pounds, there...
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§ 36.310(a) General
(a) General.
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904.4.1 Parallel Approach
904.4.1 Parallel Approach. A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A...
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§35.130(f)
(f) A public entity may not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the costs of measures, such as the...
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9.5.2(1)(a)
(a) The provisions of 9.5.3 and 9.1.5 shall apply to sleeping rooms and beds.