Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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Advance Notice and Reservation System
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Retrofitting Kiosks
retrofit or replace a certain percentage or number of airport kiosks (e.g., retrofit 25 percent of existing kiosks or replace at least one kiosk) in each location at the airport by a certain...
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§ 382.57 What accessibility requirements apply to automated airport kiosks?
[See subsections ...]
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382.15 Do carriers have to make sure that contractors comply with the requirements of this Part?
carrier were performing the functions itself....
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Guidance Concerning Service Animals
[See subsections ...]
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382.35 May carriers require passengers with a disability to sign waivers or releases?
382.35 May carriers require passengers with a disability to sign waivers or releases?...
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382.141 What training are carriers required to provide for their personnel?
382.141 What training are carriers required to provide for their personnel? This section continues, for the most part, the requirements of the existing rule....
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§27.71(a)
(a) This section applies to all terminal facilities and services owned, leased, or operated on any basis by a recipient of DOT financial assistance at a commercial service airport, including...
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§382.9 What may foreign carriers do if they believe a provision of a foreign nation's law conflicts with compliance with a provision of this part?
[See subsections ...]
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4. Applicability
Applicability The SNPRM: We proposed to apply the WCAG 2.0 Web site accessibility standard to U.S. and foreign carrier primary Web sites that market (i.e., advertise or sell) air transportation...
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Implementation Alternatives
Air New Zealand made a similar argument, suggesting that requiring only 25 percent of airport kiosks to be accessible, in combination with priority access for passengers with disabilities...
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Individual Safety Briefings
Keep in mind that you may need to provide information to carrier personnel to ensure that the individual safety briefing is accessible to you....
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§382.51(a)(1)
(1) You must ensure that terminal facilities providing access to air transportation are readily accessible to and usable by individuals with disabilities, including individuals who use wheelchairs...
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3.1 FAA Office of Civil Rights and the Airport Disability Compliance Program Staff.
ACR, and specifically the ADCP staff, provide technical assistance to airports, other public airports, and organizations as needed to facilitate compliance with program requirements....
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382.93 Must carriers offer preboarding to passengers with a disability?
382.93 Must carriers offer preboarding to passengers with a disability?...
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Ask Questions and Provide Instructions
Ask Questions and Provide Instructions Know what to ask carrier personnel....
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Transportation Facilities: ADA Standard Section 217.4.7
Section 217.4.7 covers scoping requirements in the current ADA Standards for TTYs in transportation facilities.
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11B-217.4.7 Transportation facilities
In airports, in addition to the requirements of Sections 11B-217.4.1 through 11B-217.4.4, where four or more public pay telephones are located in a terminal outside the security areas, a...
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3. Scope—Web Sites and Other Electronic Information and Communication Technologies
on a carrier's primary Web site marketing air transportation to the general public in the United States....
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Boarding Assistance
Boarding Assistance When communicating to carrier personnel about your need for boarding assistance, be as specific as possible about the type or level of boarding assistance you require...
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§382.143 When must carriers complete training for their personnel?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009]
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§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]