When level-entry boarding and deplaning assistance is not required to be provided under this subpart, you must, as a carrier, provide or ensure the provision of boarding and deplaning assistance...
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§382.101 What other boarding and deplaning assistance must carriers provide?
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Who has to follow part 382?
The following organizations and individuals must comply with part 382: (1) air carriers and their employees (e.g., ticket and gate agents, flight attendants, baggage handlers, pilots, etc...
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U.S. Department of Transportation: Disability Information in Aviation
U.S. Department of Transportation: Office of Aviation Enforcement and Proceedings A compilation of rules, guidance, enforcement orders and publications on disability issues in...
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I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant?
QUESTION: I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant? ANSWER: Airlines may not require a passenger with a...
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Airport Kiosk Accessibility
The proposed provisions of Part 382 would require carriers that own, lease, or control automated kiosks at U.S. airports with 10,000 or more annual enplanements to ensure that new kiosks...
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DOT: Traveling with Service Animals with Closed Captioning
A helpful video for individuals with disabilities who are traveling with a service animal to, from, or within the United States.
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§382.3 Indirect carrier
Indirect carrier means a person not directly involved in the operation of an aircraft who sells air transportation services to the general public other than as an authorized agent of a carrier...
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FAA: Airport Civil Rights Programs
Airport Disability Compliance Program (ADCP) ADCP's mission is to ensure: Airport operators/sponsors meet their obligations with regard to regulatory requirements Travelers...
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Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities
TRB's Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides guidance to assist aging travelers...
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Complaints
Under the Foreign Carriers NPRM, there would have to be a CRO available to passengers with disabilities at every airport the U.S. carrier serves and at every airport where a foreign carrier...
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412.3 Airport traffic control towers
412.3 Airport traffic control towers. …...
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11B-703.7.2.5 Cleaner Air Symbol
accessible to and usable by people who are adversely impacted by airborne chemicals or particulate(s) and/or the use of electrical fixtures and/or devices shall be identified by the Cleaner Air...
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412.2.6 Accessibility
[DSA-AC] In air traffic control towers, an accessible route shall not be required to serve the cab and the equipment areas on the floor immediately below the cab....
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§27.71 Airport facilities.
[61 FR 56424, Nov. 1, 1996, as amended at 68 FR 51391, Aug. 26, 2003; 78 FR 67917, Nov. 12, 2013; 80 FR 46513, Aug. 5, 2015]
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§ 27.71 Airport facilities.
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§ 382.63 Carrier programs
§ 382.63 Carrier programs....
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11B-216.13.2 Removal of Cleaner Air Symbol
If the path of travel, room and/or facility identified by the Cleaner Air Symbol should temporarily or permanently cease to meet the minimum conditions of use identified in Section 11B-216.13.3...
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You may refuse transportation to the individual with a disability if it would endanger the safety of the aircraft
If transportation of a passenger with a disability would endanger the safety of the aircraft or the health or safety of its passengers or violate an FAA safety regulation, you may...
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You shall not limit the number of individuals with disabilities on a particular flight
You shall not limit the number of individuals with disabilities on a particular flight. [Sec. 382.31(c)]
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You must not refuse transportation to a passenger solely on the basis of a disability
You must not refuse transportation to a passenger solely on the basis of a disability. [Sec. 382.31(a)]
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You must provide transportation to an individual with a disability
You must provide transportation to an individual with a disability who has an impairment that affects his or her appearance or results in involuntary behavior except under...
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Is obesity considered a disability under the ACAA?
QUESTION: Is obesity considered a disability under the ACAA and, if so, is an obese passenger entitled to two seats for the price of one if he or she needs more than one...
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§382.3 Commuter carrier
Commuter carrier means an air taxi operator as defined in 14 CFR part 298 that carries passengers on at least 5 round trips per week on at least one route between two or more points according...
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11B-216.13.1 Use of Cleaner Air Symbol
Use of the Cleaner Air Symbol is voluntary....
