Safety Considerations May Necessitate an Attendant In the interests of safety, however, you may require that a passenger with a disability travel with an attendant as a condition...
Search Results "Carrier"
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Safety Considerations May Necessitate an Attendant
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If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees
If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees If, after careful consultation with a CRO and any other personnel required to be consulted by...
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§ 382.57(a)
(a) As a carrier, you must comply with the following requirements with respect to any automated airport kiosk you own, lease, or control at a U.S. airport with 10,000 or more enplanements...
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§ 382.57(b)
(b) As a carrier, you must comply with the following requirements for any shared-use automated airport kiosks you jointly own, lease, or control at a U.S. airport with 10,000 or more enplanements...
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§ 382.57(b)(5)
(5) As a carrier, you are jointly and severally liable with airport operators and/or other participating carriers for ensuring that shared-use automated airport kiosks are compliant with...
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General Requirements of Part 382
In a nutshell, the main requirements of Part 382 regarding service animals are: Carriers shall permit dogs and other service animals used by persons with disabilities to accompany...
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C. Boarding and Deplaning Assistance
Carriers must train employees to proficiency in the use of the boarding assistance equipment and procedures regarding the safety and dignity of passengers receiving boarding assistance....
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Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable
Unavailable For aircraft with 19 or more seats operating at airports with 10,000 or more annual enplanements where level-entry boarding is not available [Secs. 382.40(a) and 382.40a(a)], carriers...
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Except in an Emergency Evacuation, No Hand-Carrying Passengers
Except in an Emergency Evacuation, No Hand-Carrying Passengers Under no circumstances – except for emergency evacuations – should you physically pick up a passenger with a...
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D. Stowing and Treatment of Personal Equipment
You should be familiar with the legal requirements for storage and treatment of personal equipment used by passengers with a disability, including ventilator/respirators,...
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Two Steps for Airline Personnel
To determine whether an animal is a service animal and should be allowed to accompany its user in the cabin, airline personnel should: 1. Establish whether the animal is a pet or...
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Storing Assistive Devices in the Aircraft Cabin
[Sec. 382.41(f)(3)] In addition, because carriers cannot charge for facilities, equipment, or services required under the law to be provided to qualified individuals with a disability, no...
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Wheelchairs
Wheelchairs Carriers must permit storage in the cabin of wheelchairs or components of wheelchairs, including folding, collapsible, or breakdown battery-powered wheelchairs [Sec. 382.41...
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E. Services in the Cabin
You may politely decline to assist him, depending on the carrier’s policies regarding assistance with stowing carry-on items for passengers....
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F. Safety Briefings
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§382.71 What other aircraft accessibility requirements apply to carriers?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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Accommodations for Passengers Who are Deaf or Hard of Hearing
Accommodations for Passengers Who are Deaf or Hard of Hearing If the safety briefings are presented to passengers on video screens, carriers must ensure that the video presentation is...
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
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Responsibilities of Employees other than the CRO
Responsibilities of Employees other than the CRO You should be aware that all personnel dealing with the traveling public should be trained to proficiency regarding the legal requirements and the carrier...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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§382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
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§382.93 Must carriers offer preboarding to passengers with a disability?
As a carrier, you must offer preboarding to passengers with a disability who self-identify at the gate as needing additional time or assistance to board, stow accessibility equipment, or...
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§382.95 What are carriers' general obligations with respect to boarding and deplaning assistance?
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§382.99 What agreements must carriers have with the airports they serve?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]