The Air Carrier Access Act is the Federal law that protects the rights of people with disabilities in air travel. For information or to file a complaint, contact the U.S....
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Q37. Do commercial airlines have to comply with the ADA?
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§382.117(h)
(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service...
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Passengers with a Communicable Disease Are Permitted on Flight
Passengers with a Communicable Disease Are Permitted on Flight Except as described below, you must not (i) refuse transportation to; (ii) require provision of a medical...
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§382.51 What requirements must carriers meet concerning the accessibility of airport facilities?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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Contractors and Travel Agents
Carriers must receive assurances from their contractors who provide services, including travel agents (except non-U.S. citizens providing services outside the U.S.), that they will not discriminate...
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Safety Assistants/Attendants
The Foreign Carriers NPRM proposed retaining, with minor modifications, the existing Part 382 limitations on the ability of carriers to require passengers with disabilities to travel with...
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Web Site Accessibility
general public in the United States and made clear in the November 2011 notice that this same limitation would apply to U.S. carriers as well....
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Compliance Dates for New Kiosk Orders and Airline/Airport Agreements
Individual carriers recommended lesser delays of one to two years for implementing the ordering provision....
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Verification of Service Animals
Carriers may require that passengers traveling with emotional support animals present current documentation (i.e., dated within a year of the date of travel) from a mental-health professional...
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225(c) Provision of services
(c) Provision of services Each common carrier providing telephone voice transmission services shall, not later than 3 years after July 26, 1990, provide in compliance with the regulations...
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Number Limits
A number of foreign carriers commented that being able to limit the number of passengers with disabilities on board a given flight was important for safety, particularly in the context of...
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§ 382.3 Applicability
(a) Except as provided in this section, this part applies to all air carriers providing air transportation. (b) Sections 382.21-382.63 do not apply to indirect air carriers....
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§ 382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
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§27.77 Recipients of Essential Air Service subsidies.
Any air carrier receiving Federal financial assistance from the Department of Transportation under the Essential Air Service Program shall, as a condition of receiving such assistance, comply...
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What’s the difference between the Air Carrier Access Act (ACAA) and the Americans with Disabilities Act (ADA)?
QUESTION: What’s the difference between the Air Carrier Access Act (ACAA) and the Americans with Disabilities Act (ADA)?...
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382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination? These sections are very similar to section 382.7 of the current regulation....
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382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?...
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§ 382.65 Compliance procedures
be available at each airport which the carrier serves...
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Complaint Procedures
[Sec. 382.65(a)] The carrier must make the CRO available during all times the carrier is operating at the airport. [Sec. 382.65(a)(1)] See also Ch. 6....
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APPENDIX IV: Recent Department of Transportation Enforcement Orders Related to the Air Carrier Access Act
APPENDIX IV Recent Department of Transportation Enforcement Orders Related to the Air Carrier Access Act The following list of orders pertains to administrative enforcement actions...
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§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested by or on behalf...
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F. Safety Briefings
[See subsections ...]
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§ 382.51 Communicable diseases
(a) Except as provided in paragraph (b) of this section, a carrier shall not take any of the following actions, with respect to a person who is otherwise a qualified individual with a disability...
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...