QUESTION: I was flying a U.S. carrier from New York to California and they damaged my expensive battery-powered wheelchair. I purchased this wheelchair last year for $10,000....
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Can the carrier limit the amount of money they pay me for this claim...as they currently may for domestic baggage claims?
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Make a Reasonable Effort to Accommodate, Even Without Advance Notice
As a policy, your carrier does not provide medical oxygen on any flights. What should you do?...
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§382.117(a)
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability....
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§382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
[See subsections ...]
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1. Technical Standard for Web Site Accessibility
Regarding compliance with the WCAG 2.0 standard at Level AA, the carrier associations asserted that requiring carriers to comply with WCAG 2.0 would “set a very high bar that exceeds federal...
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Air Carrier Access Act
Air Carrier Access Act, for questions pertaining to air transportation, call Department of Transportation: Aviation Consumer Protection Division 800-778-4838 (voice) 800-455-9880...
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§382.71 What other aircraft accessibility requirements apply to carriers?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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§382.117(h)
(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service...
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Passengers with a Communicable Disease Are Permitted on Flight
Passengers with a Communicable Disease Are Permitted on Flight Except as described below, you must not (i) refuse transportation to; (ii) require provision of a medical...
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Q37. Do commercial airlines have to comply with the ADA?
The Air Carrier Access Act is the Federal law that protects the rights of people with disabilities in air travel. For information or to file a complaint, contact the U.S....
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§382.51 What requirements must carriers meet concerning the accessibility of airport facilities?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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Contractors and Travel Agents
Carriers must receive assurances from their contractors who provide services, including travel agents (except non-U.S. citizens providing services outside the U.S.), that they will not discriminate...
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Safety Assistants/Attendants
The Foreign Carriers NPRM proposed retaining, with minor modifications, the existing Part 382 limitations on the ability of carriers to require passengers with disabilities to travel with...
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§ 38.101(a)
(a) Any stepwell or doorway with a lift, ramp or bridge plate shall have, when the door is open, at least 2 footcandles of illumination measured on the step tread, ramp, bridge...
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§ 38.101(b)
(b) The doorways of cars not operating at lighted station platforms shall have outside lights which, when the door is open, provide at least 1 footcandle of illumination on the...
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§ 38.97(c)
(c) At entrances equipped with steps, handrails or stanchions shall be provided in the entrance to the car in a configuration which allows passengers to grasp such assists from...
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§ 38.95(b)(9) Platform deflection
(9) Platform deflection. The lift platform (not including the entrance ramp) shall not deflect more than 3 degrees (exclusive of vehicle roll) in any direction between its unloaded...
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§ 38.95(b) Car lift
(b) Car Lift—
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§ 38.107 Restrooms
[See subsections ...]
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§ 38.95(b)(4) Power or equipment failure
(4) Power or equipment failure. Platforms stowed in a vertical position, and deployed platforms when occupied, shall have provisions to prevent their deploying, falling, or folding...
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§ 38.101 Lighting
[See subsections ...]
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§ 38.97 Interior circulation, handrails and stanchions
[See subsections ...]
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§ 38.95(b)(10) Platform movement
(10) Platform movement. No part of the platform shall move at a rate exceeding 6 inches/second during lowering and lifting an occupant, and shall not exceed 12 inches/second during...
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225(c) Provision of services
(c) Provision of services Each common carrier providing telephone voice transmission services shall, not later than 3 years after July 26, 1990, provide in compliance with the regulations...