We discussed, but did not propose to require, that carriers post WCAG 2.0 “conformance claims” on their Web sites....
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6. Compliance Monitoring
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382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?
382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?...
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§ 38.93 Doorways
[56 FR 45756, Sept. 6, 1991, as amended at 76 FR 57939, Sept. 19, 2011]
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
These individual carrier reports will contain summary information on the number of such complaints, the type of disability, and the nature of the complaint....
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§27.71(f)
(f) Contracts or leases between carriers and airport operators concerning the use of airport facilities shall set forth the respective responsibilities of the parties for the provision of...
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2. Usability and Performance Standards
The carrier associations felt that requiring carriers to produce a guidance manual would further burden staff members already busy implementing other passenger protection requirements....
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§382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
As a carrier, you must not require a passenger with a disability to provide advance notice of the fact that he or she is traveling on a flight....
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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§382.35 May carriers require passengers with a disability to sign waivers or releases?
[See subsections ...]
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§382.117 Must carriers permit passengers with a disability to travel with service animals?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?...
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§382.141 What training are carriers required to provide for their personnel?
[See subsections ...]
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§ 382.55 Miscellaneous provisions
(a) Carriers shall permit dogs and other service animals used by persons with a disability to accompany the persons on a flight....
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§382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
At a foreign airport at which enplaning, deplaning, or connecting assistance is provided by the airport operator, rather than by carriers, as a carrier you may rely on the services provided...
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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Air Carrier Access Act
The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments....
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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§382.15 Do carriers have to make sure that contractors comply with the requirements of this Part?
[See subsections ...]
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5. Conforming Alternate Versions
The alternate version promoted by the carrier associations and some individual carriers (i.e., text-only Web site containing core air travel services and information only), however, would...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act) (with amendments issued through May 2016)
U.S. Department of Transportation 14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air...
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§ 37.49 Designation of responsible person(s) for intercity and commuter rail stations
[See subsections ...]
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382.23 May carriers require a passenger with a disability to provide a medical certificate?
382.23 May carriers require a passenger with a disability to provide a medical certificate?...
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Can the carrier limit the amount of money they pay me for this claim...as they currently may for domestic baggage claims?
QUESTION: I was flying a U.S. carrier from New York to California and they damaged my expensive battery-powered wheelchair. I purchased this wheelchair last year for $10,000....