All areas of facilities, including public and common use areas, are required to be accessible in new construction except those that are specifically exempt (e.g., certain types of limited...
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Are all public use and common use areas required to be accessible?
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3. Scope—Web Sites and Other Electronic Information and Communication Technologies
on a carrier's primary Web site marketing air transportation to the general public in the United States....
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§ 382.57 Charges for accommodations prohibited
Carriers shall not impose charges for providing facilities, equipment, or services that are required by this part to be provided to qualified individuals with a disability....
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4. Applicability
Applicability The SNPRM: We proposed to apply the WCAG 2.0 Web site accessibility standard to U.S. and foreign carrier primary Web sites that market (i.e., advertise or sell) air transportation...
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§382.31 May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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§382.7(d)
(d) As a foreign carrier, if you operate a charter flight from a foreign airport to a U.S. airport, and return to a foreign airport, and you do not pick up any passengers in the U.S., the...
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Common Use Circulation Paths in Employee Work Areas [§206.2.8]
Common Use Circulation Paths in Employee Work Areas [§206.2.8] Common use circulation paths must be accessible in work areas 1,000 square feet or more in size (as defined by permanently...
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6. Compliance Monitoring
We discussed, but did not propose to require, that carriers post WCAG 2.0 “conformance claims” on their Web sites....
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382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?
382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, or connecting assistance?...
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
These individual carrier reports will contain summary information on the number of such complaints, the type of disability, and the nature of the complaint....
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§27.71(f)
(f) Contracts or leases between carriers and airport operators concerning the use of airport facilities shall set forth the respective responsibilities of the parties for the provision of...
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2. Usability and Performance Standards
The carrier associations felt that requiring carriers to produce a guidance manual would further burden staff members already busy implementing other passenger protection requirements....
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§382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
As a carrier, you must not require a passenger with a disability to provide advance notice of the fact that he or she is traveling on a flight....
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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§382.35 May carriers require passengers with a disability to sign waivers or releases?
[See subsections ...]
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§382.117 Must carriers permit passengers with a disability to travel with service animals?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?
382.25 May a carrier require a passenger with a disability to provide advance notice that he or she is traveling on a flight?...
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§382.141 What training are carriers required to provide for their personnel?
[See subsections ...]
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§ 382.55 Miscellaneous provisions
(a) Carriers shall permit dogs and other service animals used by persons with a disability to accompany the persons on a flight....
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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§382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
At a foreign airport at which enplaning, deplaning, or connecting assistance is provided by the airport operator, rather than by carriers, as a carrier you may rely on the services provided...
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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Air Carrier Access Act
The Air Carrier Access Act prohibits discrimination in air transportation by domestic and foreign air carriers against qualified individuals with physical or mental impairments....