A passenger may request that a paratransit vehicle navigate to a pick-up point to which it is difficult to maneuver a vehicle. A passenger's request to be picked up in a location...
Search Results "Transportation Service"
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18. Hard-to-Maneuver Stops
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19. Specific Drivers
Having a specific driver is not necessary to afford the passenger the service provided by the transit operator....
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20. Luggage and Packages
A passenger's request for a fixed route or paratransit driver to assist with luggage or packages may be denied in those instances where it is not the normal policy or practice of the transportation...
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21. Request to Avoid Specific Passengers
Paratransit is a shared-ride service. As a result, one passenger may need to share the vehicle with people that he or she would rather not....
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22. Navigating an Incline, or Around Obstacles
A paratransit passenger's request for a driver to help him or her navigate an incline (e.g., a driveway or sidewalk) with the passenger's wheeled device should generally be granted....
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23. Extreme Weather Assistance
A passenger's request to be assisted from his or her door to a vehicle during extreme weather conditions should generally be granted so long as the driver leaving the vehicle to...
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24. Unattended Passengers
Where a passenger's request for assistance means that the driver will need to leave passengers aboard a vehicle unattended, transportation agencies should generally grant the request as...
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25. Need for Return Trip Assistance
A passenger with a disability may need assistance for a return trip when he or she did not need that assistance on the initial trip. For example, a dialysis patient may have no...
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26. Five-Minute Warning or Notification of Arrival Calls
As a matter of courtesy, such calls are encouraged as a good customer service model and can prevent “no shows.” Oftentimes, these calls can be generated through an automated system....
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27. Hand-Carrying
Hand-carrying a passenger is also a PCA-type service which is outside the scope of driver duties, and hence a fundamental alteration....
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III-8.8000 Effective date
III−8.8000 Effective date. The ADA requirements became effective on -- 1) January 26, 1992, generally; 2) August 26, 1990, for purchase or lease of new vehicles that are...
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ADA and Level Boarding - Q&A on Wheelchairs and Bus and Rail Service
DEPARTMENT OF TRANSPORTATION DISABILITY LAW GUIDANCE...
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Some wheelchairs weigh more than 600 pounds when occupied, and the design load of the lifts on our vehicles is 800 pounds. Is a transportation operator required to carry these “overweight” wheelchairs?
Transportation operators must carry a wheelchair and occupant if the lift and vehicle can physically accommodate them....
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Is a transportation operator required to procure vehicles with lifts that have a design load of more than 600 pounds?
However, if a transportation operator procures vehicles with lifts that have a design load of more than 600 pounds, or the platform and vehicle will accommodate a wheelchair that exceeds...
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Are transportation operators required to retrofit their vehicles to accommodate larger and heavier wheelchairs?
No. 49 CFR Part 38 continues to require that lifts have a minimum design load of 600 pounds and the lift platform accommodates a wheelchair measuring 30 inches by 48 inches.
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If the lift manufacturer specifies that wheelchairs must face away from the vehicle when using the lift, are transportation operators required to permit passengers to board facing the vehicle?
Yes. 49 CFR Part 38 specifies that a lift must permit both inboard and outboard facing of wheelchair users. A lift that requires passengers to face a specific direction does not...
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What kinds of services must transportation personnel provide?
Because safe and nondiscriminatory transportation is the responsibility of the transportation operator, Section 37.173 of the DOT ADA regulations requires operators to train their personnel...
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Can an operator require a person to transfer from a wheelchair to a vehicle seat?
No. Section 37.165(e) of the DOT ADA regulations allows persons who use wheelchairs to transfer to a vehicle seat, if one is available. Such a move is the rider’s decision and the...
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Phase II: Energy and Commerce & Public Works and Transportation Committees
service....
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ADA and the FTA: Improving Transit Access for People with Disabilities
Transit opens doors to jobs, education, social connections and other opportunities. Since the Americans with Disabilities Act passed in 1990, the transit industry has worked to make...
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Designing Sidewalks and Trails for Access, Part I of II: Review of Existing Guidelines and Practices
Department of Transportation / Beneficial Designs, Inc....
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Designing Sidewalks and Trails for Access, Part II of II: Best Practices Design Guide
Department of Transportation / Beneficial Designs, Inc....
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Guidance for Conducting Physical Functional Assessments for ADA Paratransit Eligibility
Guidelines for production, administration and scoring of the functional assessment, the development and validation of a functional cognitive test, an environmental barrier analysis...
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National Aging and Disability Transportation Center (NADTC)
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The National Aging and Disability Transportation Center is a technical assistance center focused on increasing transportation options for older adults, people with disabilities and caregivers...