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49 CFR Part 37 - Transportation for Individuals With Disabilities; Reasonable Modification of Policies and Practices

Note: This document only addresses amendments made to 49 CFR Part 37; and does not reflect the regulation in its entirety. To see the original regulation, click here.

22. Navigating an Incline, or Around Obstacles.

A paratransit passenger's request for a driver to help him or her navigate an incline (e.g., a driveway or sidewalk) with the passenger's wheeled device should generally be granted. Likewise, assistance in traversing a difficult sidewalk (e.g., one where tree roots have made the sidewalk impassible for a wheelchair) should generally be granted, as should assistance around obstacles (e.g., snowdrifts, construction areas) between the vehicle and a door to a passenger's house or destination should generally be granted. These modifications would be granted subject, of course, to the proviso that such assistance would not cause a direct threat, or leave the vehicle unattended or out of visual observation for a lengthy period of time.

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