382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document....
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382.153 What actions do CROs take on complaints?
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§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
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Complaints
Some carriers, on the other hand, thought that the time frames in the Foreign Carriers NPRM were too short, especially if a lengthy investigation were needed in order to respond....
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30.
of the ADA-related complaint, specifying the name of the complainant(s), the name and location of the hotel, the date of the complaint, and the subject of the complaint, to ensure that...
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382.151 What are the requirements for providing Complaints Resolution Officials?
382.151 What are the requirements for providing Complaints Resolution Officials? The CRO requirement is essentially the same as under the current rule....
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Filing a Discrimination Complaint with DOJ
Filing a Discrimination Complaint with DOJ A person who believes that he or she is being or has been discriminated against because of HIV or AIDS by a public accommodation or a State...
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Title II Regulations
Pursuant to a delegation by the Attorney General of the United States, Education shares in the enforcement of Title II by virtue of being the designated agency to investigate complaints...
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Complaints Resolution Official (CRO):
A CRO must have the authority to resolve disability-related complaints on behalf of an air carrier....
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IV. RESOLVING ADA COMPLAINTS THROUGH MEDIATION
RESOLVING ADA COMPLAINTS THROUGH MEDIATION We, as a country, have made remarkable progress and opened numerous doors thanks to the ADA....
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17. Grievance and Complaint System
Grievance and Complaint System Within six (6) months after the commencement of the Compliance Period, and with input from Class Counsel, the City shall establish a policy and procedure...
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§ 37.17(b)(1)
(1) The process for filing a complaint, including the name, address, telephone number, and email address of the employee designated under paragraph (a) of this section, must be sufficiently...
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382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?
382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?...
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ACCESS
ACCESS A step-by-step process for resolving issues involving passengers with disabilities appears later in this manual. Whether the issue is a matter of law, customer service, or...
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§ 382.70 Disability-related complaints received by carriers
§ 382.70 Disability-related complaints received by carriers....
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225(e)(2) Complaint
(2) Complaint The Commission shall resolve, by final order, a complaint alleging a violation of this section within 180 days after the date such complaint is filed....
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2.6 Be Willing to File a Complaint
If the barrier you want the center to remove is covered under the ADA, you have the option of filing a formal, legal complaint with the United States Department of Justice. ...
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COMPLAINTS RESOLUTION OFFICIAL ISSUES
COMPLAINTS RESOLUTION OFFICIAL ISSUES...
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§382.155 How must carriers respond to written complaints?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
QUESTION: How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?...
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§35.171(c)
(c) Complete complaints....
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report written disability-related complaints...
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§35.190 Designated Agencies
§35.190 Designated Agencies Subpart G designates the Federal agencies responsible for investigating complaints under this part....
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]