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II-9.0000 INVESTIGATION OF COMPLAINTS AND ENFORCEMENT
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II-9.0000 INVESTIGATION OF COMPLAINTS AND ENFORCEMENT
Regulatory references: 28 CFR 35.170-35.190.
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§8.56(b) Investigations
(b) Investigations....
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11. What if the respondent refuses to participate in mediation?
If the respondent refuses to participate in mediation, KBF returns the complaint to the Department for review....
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§8.56(c) Filing a complaint
(c) Filing a complaint—...
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Section 35.172 Investigations and compliance reviews. (Section-by-Section Analysis)
Many commenters opposed the removal of the term ‘‘each,'' requesting that all title II complaints be investigated....
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B. Process to Resolve Complaints
When you receive a complaint from a passenger with a disability, there are certain requirements under the law with which you, your carrier, and a CRO must comply....
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§8.56 Conduct of investigations.
[53 FR 20233, June 2, 1988; 53 FR 28115, July 26, 1988; 53 FR 34634, Sept. 7, 1988]
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§8.56(e) Complaint processing procedures
(e) Complaint processing procedures. After acknowledging receipt of a complaint, the responsible civil rights official will immediately initiate complaint processing procedures....
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C. General Complaint Resolution Tips
You should be aware of your carrier’s procedures for addressing complaints. You should take the time necessary to resolve the complaint while maintaining flight schedules....
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§ 35.172 Investigations and compliance reviews
§ 35.172 Investigations and compliance reviews....
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§35.172 Resolution of complaints
§35.172 Resolution of complaints....
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68.93. Complaints, Investigations, and Audits
A complaint may be filed against an owner if there is reason to believe that a building or facility is not in compliance with the Act, the rules, or the TAS....
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§35.172 Resolution of complaints (Section-by-Section Analysis)
§35.172 Resolution of complaints. ...
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INSTRUCTIONS FOR INVESTIGATORS
When assessing whether a Respondent has violated the ADA by denying a reasonable accommodation to a Charging Party, investigators should consider the following: \ Is the Charging...
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§35.172 Resolution of Complaints
§35.172 Resolution of Complaints Section 35.172 requires the designated agency to either resolve the complaint or issue to the complainant and the public entity a Letter of Findings containing...
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Section 35.190 Designated agencies. (Section-by-Section Analysis)
(Section-by-Section Analysis) Subpart G of the 1991 title II regulation designates specific Federal agencies to investigate certain title II complaints....
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§ 35.172 Investigations and compliance reviews.
[See subsections ...]
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§8.56(g) Letter of findings
If an informal resolution of the complaint is not reached the responsible civil rights official or his or her designee shall, within 180 days of receipt of the complaint, notify the recipient...
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§27.123 Conduct of investigations.
[See subsections ...]
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ACCESS
Call a CRO and report the complaint if you are unable to resolve the problem....
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II-9.2000 Complaints
title II regulation to investigate title II complaints; or 3) The Department of Justice....
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12203(a) Retaliation
individual because such individual has opposed any act or practice made unlawful by this Act or because such individual made a charge, testified, assisted, or participated in any manner in an investigation...
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12203(a) Retaliation
because such individual has opposed any act or practice made unlawful by this chapter or because such individual made a charge, testified, assisted, or participated in any manner in an investigation...