how businesses learn about customer needs -- through focus groups, product usability studies, and customer surveys; mystery shoppers and comment cards; or a successful customer complaint process...
Search Results "Waiver Process"
Commonly Searched Documents
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The Importance of Customer Feedback
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382.155 How must carriers respond to written complaints?
These complaints may or may not have been processed through the carrierās CRO, though they need to state whether a CRO was involved....
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3. MDE Advisory Committee Approach
Section 3 summarizes the activities of the MDE Advisory Committee during this 12-month period, the processes and information Committee members used to make their decisions, and the challenges...
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4. When should an individual with a disability request a reasonable accommodation?
An individual with a disability may request a reasonable accommodation at any time during the application process or during the period of employment....
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Ticket distribution methods. (Section-by-Section Analysis)
The proposed rule, at § 36.302(f)(2), makes clear that public accommodations must include accessible seating in all stages of the ticketing process, including presales, promotions, lotteries...
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Exhibit A
Exhibit A Washington hospital Center Patient ADA Disability Assistance Process Patient Request/Complaint to Patient and Guest Services Department (PGSD) PGSD provides...
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11. Self-evaluation
The Department received many comments approving of the addition to paragraph (c) of a requirement that recipients seek the assistance of handicapped persons in the self-evaluation process...
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12. Grievance procedure
A general requirement that appropriate due process procedures be followed has been added....
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Ticket distribution methods. (Section-by-Section Analysis)
The proposed rule, at § 35.138(b), makes clear that public entities must include accessible seating in all stages of the ticketing process, including pre-sales, promotions, lotteries, or...
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Self-Evaluation Forms
These forms will take you through the process of conducting a self-evaluation and developing a transition plan and an action plan....
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2. Tips to Improve Access
Breaking down the process may make it easier for you to manage....
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iii. Radiological Diagnostic equipment
For example, MRIs typically require individuals with disabilities to climb onto an MRI table and remain on the table while it is moved into and out of a scanning tube, a process that can...
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Sensory Issues
Sensory Issues: Individuals with ASD may have difficulty with sensory processing and can experience oversensitivity to touch, sights, sounds, and smells in the workplace....
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D. Effective Communication: Auxiliary Aids and Services
On request of passengers with disabilities in connection with their communications with Atlantis in the booking process and related pre-boarding communications, Atlantis will provide appropriate...
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WEB-BASED SERVICES AND PROGRAMS
throughout the life of the Agreement,The City of Waukegan will do the following: Establish, implement, and post online a policy that its web pages will be accessible and create a process...
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WEB-BASED SERVICES AND PROGRAMS
Agreement, and throughout the life of the Agreement, SDA will do the following: Establish, implement, and post online a policy that its web pages will be accessible and create a process...
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§ 38.77(b)
configuration which allows passengers to grasp such assists from outside the vehicle while starting to board, and to continue using such handrails or stanchions throughout the boarding process...
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§ 38.155(a)
configuration which allows passengers to grasp such assists from outside the vehicle while starting to board, and to continue using such handrails or stanchions throughout the boarding process...
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