ACCESS A step-by-step process for resolving issues involving passengers with disabilities appears later in this manual. Whether the issue is a matter of law, customer service, or...
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§8.56 Conduct of investigations.
[53 FR 20233, June 2, 1988; 53 FR 28115, July 26, 1988; 53 FR 34634, Sept. 7, 1988]
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§ 382.70 Disability-related complaints received by carriers
§ 382.70 Disability-related complaints received by carriers....
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225(e)(2) Complaint
(2) Complaint The Commission shall resolve, by final order, a complaint alleging a violation of this section within 180 days after the date such complaint is filed....
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Section 35.190 Designated agencies. (Section-by-Section Analysis)
The Department would, of course, consult with the designated agency when the Department plans to retain a complaint....
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2.6 Be Willing to File a Complaint
If the barrier you want the center to remove is covered under the ADA, you have the option of filing a formal, legal complaint with the United States Department of Justice. ...
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Section 35.172 Investigations and compliance reviews. (Section-by-Section Analysis)
resolution'' of such complaint. 28 CFR 35.172(a)....
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COMPLAINTS RESOLUTION OFFICIAL ISSUES
COMPLAINTS RESOLUTION OFFICIAL ISSUES...
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§382.155 How must carriers respond to written complaints?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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11. What if the respondent refuses to participate in mediation?
If the respondent refuses to participate in mediation, KBF returns the complaint to the Department for review....
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
QUESTION: How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?...
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§35.171(c)
(c) Complete complaints....
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report written disability-related complaints...
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§8.56(h) Right to review of the letter of findings
(h) Right to review of the letter of findings.
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A Preflight Announcement with Noah Seidel
Like many of us gearing up for the holiday season, Storyteller Noah Seidel has been traveling a lot recently. Noah uses a wheelchair, and unfortunately, some airlines don’t know how...
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§27.123 Conduct of investigations.
[See subsections ...]
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]
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§35.107(b)
(b) Complaint procedure....
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VI. COMPENSATORY DAMAGES TO COMPLAINANTS AND OTHER AGGRIEVED PERSONS
Each Notice shall invite such persons to contact counsel for the United States concerning their complaints within ninety (90) days of the publication of the Notice....
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IX. Complaints
Any individual who believes that he or she is a victim of discrimination prohibited by the regulation may file a complaint....
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§ 35.172 Investigations and compliance reviews
§ 35.172 Investigations and compliance reviews.
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14. Revise § 35.172 to read as follows:
14. Revise § 35.172 to read as follows:
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§ 35.172 Investigations and compliance reviews.
[See subsections ...]