FCC Consumer Guide: Video Relay Services

Filing a complaint

If you believe that a VRS provider has not been following the FCC rules, you may file a complaint with us. There are multiple options for filing a complaint with the FCC:

• Visit the FCC's Disability Rights Office at https://www.fcc.gov/DRO

• Contact the FCC's Disability Rights Office via videophone (844-432-2275), voice phone (1-888- CALL-FCC or 1-888-225-5322), TTY (1-888-TELL-FCC or 1-888-835-5322)

• E-mail: DRO@FCC.gov

• Write to:

  • Federal Communications Commission

                Consumer and Governmental Affairs Bureau

                Consumer Inquiries and Complaints Division

                445 12th Street, S.W.

                Washington, DC 20554