Call a CRO and report the complaint if you are unable to resolve the problem....
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ACCESS
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II-9.2000 Complaints.
[Insert the following text at the end of this section, p. 51.] Is a private plaintiff entitled to compensatory damages? A private plaintiff under title II is entitled to all of...
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§ 35.171 Acceptance of complaints.
[See subsections ...]
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§ 35.107(b) Complaint procedure
(b) Complaint procedure....
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§35.170 Complaints
to filing a complaint under this section....
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382.155 How must carriers respond to written complaints?
382.155 How must carriers respond to written complaints? CROs are to promptly take action to resolve complaints made to them....
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Complete complaint (Section-by-Section Analysis)
"Complete complaint."...
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Handling Accessibility Complaints: Keeping out of Court
◼ Handling Accessibility Complaints: Keeping out of Court [Click here to view or download the PDF version of "Handling Accessibility Complaints: Keeping out of Court" (20 KB PDF)]...
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§ 382.65 Compliance procedures
(a) Each carrier providing scheduled service shall establish and implement a complaint resolution mechanism, including designating one or more complaints resolution official(s) (CRO) to...
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§27.13(b) Adoption of complaint procedures.
(b) Adoption of complaint procedures....
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document....
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§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
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30.
of the ADA-related complaint, specifying the name of the complainant(s), the name and location of the hotel, the date of the complaint, and the subject of the complaint, to ensure that...
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§8.56(g) Letter of findings
If an informal resolution of the complaint is not reached the responsible civil rights official or his or her designee shall, within 180 days of receipt of the complaint, notify the recipient...
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68.93. Complaints, Investigations, and Audits
(New rule section effective November 5, 2001, 26 TexReg 8807; amended effective February 1, 2005, 30 TexReg 382; amended effective May 15, 2017, 42 TexReg 2333) (a) Complaints....
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382.151 What are the requirements for providing Complaints Resolution Officials?
382.151 What are the requirements for providing Complaints Resolution Officials? The CRO requirement is essentially the same as under the current rule....
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Filing a Discrimination Complaint with DOJ
Filing a Discrimination Complaint with DOJ A person who believes that he or she is being or has been discriminated against because of HIV or AIDS by a public accommodation or a State...
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Complaints Resolution Official (CRO):
A CRO must have the authority to resolve disability-related complaints on behalf of an air carrier....
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Complaints
The time frame for a carrier to respond to an oral complaint to a CRO has been expanded to 30 days, making it consistent with the time frame for responding to written complaints....
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IV. RESOLVING ADA COMPLAINTS THROUGH MEDIATION
RESOLVING ADA COMPLAINTS THROUGH MEDIATION We, as a country, have made remarkable progress and opened numerous doors thanks to the ADA....
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17. Grievance and Complaint System
Grievance and Complaint System Within six (6) months after the commencement of the Compliance Period, and with input from Class Counsel, the City shall establish a policy and procedure...
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§ 37.17(b)(1)
(1) The process for filing a complaint, including the name, address, telephone number, and email address of the employee designated under paragraph (a) of this section, must be sufficiently...
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Step 4 - Adopt a Grievance Procedure
because of their disability, or others who believe they have been discriminated against because they have a friend or family member with a disability, with a formal process to make their complaint...
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382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?
382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?...